Bill Talley Ford Inc.

Great selection & great staff to work with! Thank you for your help in putting us in this 2023 Ford Explorer Timberline! Thank you for your help in putting us in this 2023 Ford Explorer Timberline! More

They are always ready to help and the wait time for an appointment is very quick. I thought I was going to need a new tire but the mechanic patched the nail hole up. That was good of him, I wouldn’t have appointment is very quick. I thought I was going to need a new tire but the mechanic patched the nail hole up. That was good of him, I wouldn’t have been any the wiser had I paid out for a new tire! So- very honest dealership, appreciate a lot. More

Good overall service, but they would not service the transmission on my diesel Transit van. transmission on my diesel Transit van. More

I have had my Ford F150 for 9 years. A few months ago the GPS started acting up and now can’t find itself much of the time. I did some research on the problem and found out that it was A few months ago the GPS started acting up and now can’t find itself much of the time. I did some research on the problem and found out that it was not uncommon, and that the fix was to reload the GPS program on the unit. I took pictures. I believe it to be a function of time. When a destination is entered the GPS reacquires its position. As time passes it gets worse and worse tracking. So, I took it into Bill Talley and explained all this to the service writer. The technician took it for a spin around the block, gave it back to me without even attempting to fix it, said he couldńt replicate the problem and that was that. I guess he expects me to drive it from here on out with a messed up GPS, What he should have done is a little research to find out 1. Is this a known problem at Ford? (It is) 2. Do they have a fix for it? (They do) and 3. Looked at my pictures and videos. I complained to lower management who sympathized with me (?) and said he would pass the information to upper management. It has been over a week and I have heard nothing. I bought my last 3 vehicles from these guys and this is the treatment I get. I only listed James Lynch’s name because I didn’t know any of the names I worked with and I consider James a friend. More

Went to the quick lane for an oil change. Got home and smelled oil burning, looked under car and saw oil dripping from the oil filter and on the exhaust pipe and all under the car. A good mec Got home and smelled oil burning, looked under car and saw oil dripping from the oil filter and on the exhaust pipe and all under the car. A good mechanic would have wiped everything down. More

I put this review on Google as well: Do NOT bring your receipts here for refunds on service. I paid over $2k for a DEF heater replacement before the recall. When the recall came from Ford, advising me to receipts here for refunds on service. I paid over $2k for a DEF heater replacement before the recall. When the recall came from Ford, advising me to visit the dealership for a refund, I went back here to claim my refund. I had all the receipts. The service manager very rudely told me that I had to schedule the truck to have the service done AGAIN. I left the dealership and emailed the general manager. The Manager and I had a back and forth conversation for a couple of weeks, I even contacted Ford and was told in writing no additional service would be required. For all that I received a voicemail from the same poor service person telling me I had to bring the truck in to have the service done again before they would process my refund. I suspect this dealership of fraud. Fraud that goes all the way to management. I went to another dealership, and they processed my refund in a very short time with NO request to perform the service again. I will make sure everyone in my area who is considering purchasing a vehicle or truck to go to the dealer that processed my refund without question. There are a lot of potential Ford customers here. I even spoke with a local mechanic who told me to avoid Bill Talley Ford at all costs. This is my "thank you" to them. More

Best service and deals anywhere!! I have purchased new and used cars from Bill Talley and have been very satisfied with the services and the prices and used cars from Bill Talley and have been very satisfied with the services and the prices More

Didn’t even fix car I left me company car at the shop for a week picked it up and everything that was wrong with it when I dropped it off was still wrong with it when I g I left me company car at the shop for a week picked it up and everything that was wrong with it when I dropped it off was still wrong with it when I got home. I then had to drop it back off and have no car because they don’t have a loaner car. Who didn’t fix something and gives it back to the customer saying it was fixed. Very bad business. More

scam artist When FORD issues a part recall, I expected it would be honored by all dealerships. My wife scheduled a appointment For today, and was told the part wa When FORD issues a part recall, I expected it would be honored by all dealerships. My wife scheduled a appointment For today, and was told the part wasn’t warranted because the wrench light wasn’t on, but they took in her 2012 Expedition anyway and tried to change her for updates. It was just last week I took my 2012 Lariot up their with the same letter for part replacement and my wrench light wasn’t on but they replaced part with no hesitation. Anytime there’s a recall for something, it’s done from safety evaluations, and the part has to be changed.(fact). They don’t send letters to the owner unless in fact there going to have issues in the future. This wasn’t the only problem I’ve had with Talley Ford, there very dishonest with trade in value on your vehicle. They tried their scam on me and failed. More

Poor customer service Very poor customer service! I went in wanting a new expedition and the sales rep and manager were very rude. I was told that and explorer would better Very poor customer service! I went in wanting a new expedition and the sales rep and manager were very rude. I was told that and explorer would better suit me. If they sold me the expedition that they would only be making $100 off the truck; that was not worth it to them. I took my business elsewhere and now I am driving a new 2017 expedition. Horrible experience! I am never going back! So much for buying local. More