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Bill Talley Ford Inc.
Mechanicsville, VA
By Type
44 Reviews of Bill Talley Ford Inc.
We have gone Bill Talley for years. Top rate service always. From the receptionist to the service team. Mike Boland makes sure that you are satisfied with your purchase. Always availabl Top rate service always. From the receptionist to the service team. Mike Boland makes sure that you are satisfied with your purchase. Always available to answer your concerns. It’s our family’s choice in dealership when we are looking for a dependable vehicle. And it’s where we bring our cars for service. More
I was impressed with the quick response by the transmission specialist in an effort to solve the issue with my 2024 Maverick’s transmission shifting too soon at low speeds. Unfortunately I cannot transmission specialist in an effort to solve the issue with my 2024 Maverick’s transmission shifting too soon at low speeds. Unfortunately I cannot say the same from one of the order writers, who ended passing me up for the customer standing behind me! More
I had some issues with my previous service. Long story short, several lug nuts on my van mistreated and the wheel studs broke. The entire wheel hubs on the passenger side had to be replaced. I Long story short, several lug nuts on my van mistreated and the wheel studs broke. The entire wheel hubs on the passenger side had to be replaced. I was afraid the situation would not be remedied. I’ve never had to complain about service on one of my vehicles before. Not only was it fixed, but it was at no cost to me. I wish I had not had the original issue, but things happen. Crystal was very helpful. They gave me a loaner while I waited at Christmas which went a long way towards changing my experience to a much more positive one. I really appreciate Bill Talley Ford taking responsibility for the issue. More
Your service was excellent on 11/27/2024. The home pick up and delivery service is a wonderful feature and the belt repair was done in a timely manner. Crystal called to confirm price befor The home pick up and delivery service is a wonderful feature and the belt repair was done in a timely manner. Crystal called to confirm price before repair was done, and the amount of time it would take, which was appreciated. Thanks so much, Linda W. Hopcroft More
Friendly customer service, greeted as I entered the office. Immediately took my information and clarified service needed. I was kept informed, detailed explanation of marker light that needed service. office. Immediately took my information and clarified service needed. I was kept informed, detailed explanation of marker light that needed service. All work done within an hour. The detailed service document of all safety checks is excellent. This is the first time I have used Quick Lane but will definitely be a repeat customer. More