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Bill Talley Ford Inc.
Mechanicsville, VA
57 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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57 Reviews of Bill Talley Ford Inc.
June 30, 2025
Dealership was very helpful with dropping off my daughter’s car unannounced and diagnosing the problem and getting it fixed in a timely manner. Dropped it off after quick lane was closed and the dea daughter’s car unannounced and diagnosing the problem and getting it fixed in a timely manner. Dropped it off after quick lane was closed and the dealership was in the process of closing. They got it worked into the rotation and on Thursday and was ready by lunch on Friday. More
by Rbwpipefitter21
Employees Worked With
Crystal Lee
June 22, 2025
Larry and Mike were great and made our experience wonderful. With a ONE week old and a 3 year old they made sure to have everything setup and filled out for us so that once we arrived the time was mi wonderful. With a ONE week old and a 3 year old they made sure to have everything setup and filled out for us so that once we arrived the time was minimal for completing the purchase of our new vehicle. Cannot say enough about the two of them and making our experience wonderful! More
by Josh Ware
Employees Worked With
Larry Brady, Mike Boland
May 31, 2025
Crystal was extremely rude to me and Fred gave me false information. I took my Ford focus on for a simple jerk when shifting I had an appointment and was told they overbooked online so I had to wait 4hours information. I took my Ford focus on for a simple jerk when shifting I had an appointment and was told they overbooked online so I had to wait 4hours to have my car looked at and another hour for them to fix recalled parts. I got my car back and it was STILL jerking and worse. Crystal and Fred both said it just needed to be driven. A day later I almost get in a car accident bc the transmission went out now I have no vehicle. And when I called for an emergency appointment and a courtesy vehicle or rental car for work they didn't have any hung up on me saying they would call back and NEVER did. Terrible service from start to finish More
by crazychristy93
Employees Worked With
Fred, crystal
May 29, 2025
Everyone was very nice and welcoming. They kept me informed. The service was very prompt. I was able to get my car serviced and was not late to work. I would certainly recommend them. They kept me informed. The service was very prompt. I was able to get my car serviced and was not late to work. I would certainly recommend them. More
by China1969
Employees Worked With
Mustafa Callahan
May 28, 2025
I do not usually give 5 stars in ratings, usually 4 for this dealership, but I was very pleased with the punctuality and good work on my recent service visit. These folks truly put the customer 1st. this dealership, but I was very pleased with the punctuality and good work on my recent service visit. These folks truly put the customer 1st. More
by GD
Employees Worked With
Robert Keaton, Becky
May 23, 2025
Just not the experience I was hoping for. My salesman didn’t seem confident in his explaining of my vehicle. I bought vehicle in November and inspection was due in June. I thought new car wo My salesman didn’t seem confident in his explaining of my vehicle. I bought vehicle in November and inspection was due in June. I thought new car would come with new inspection. I did not fell valued during the experience. And this was disappointing because of thinking this is my last car I will Probably buy. Getting near retirement age. And disappointment with service center More
by rntoni
Employees Worked With
Not sure of nanes
