Bill Talley Ford Inc.

Friendly customer service, greeted as I entered the office. Immediately took my information and clarified service needed. I was kept informed, detailed explanation of marker light that needed service. office. Immediately took my information and clarified service needed. I was kept informed, detailed explanation of marker light that needed service. All work done within an hour. The detailed service document of all safety checks is excellent. This is the first time I have used Quick Lane but will definitely be a repeat customer. More

I spoke with Roy in the service department. I needed a VA inspection, tire rotation and multi point inspection. He advised me to bring my truck in by 8:30 am and they would have it out the door I needed a VA inspection, tire rotation and multi point inspection. He advised me to bring my truck in by 8:30 am and they would have it out the door by 10:30 am. Worst case, they would take me to my appointment 10 minutes away and pick me up. I arrived by 8:30 am and happily out the door early by 10:00 am. More

Service dept is too unorganized. Not enough technicians help at your location. I had to leave my truck there a week. No loaner car or anything. I will not buy another truck from your Not enough technicians help at your location. I had to leave my truck there a week. No loaner car or anything. I will not buy another truck from your dealership More

Keep car 3 days when I had a appointment for one day event and didn’t call me also said they didn’t have the part when they made the appointment event and didn’t call me also said they didn’t have the part when they made the appointment More

Service department is terrible- can’t communicate, can’t get a good description of what is going on with the vehicles, and can’t even get invoices in a timely manner for the work that was completed Not get a good description of what is going on with the vehicles, and can’t even get invoices in a timely manner for the work that was completed Not to mention the service manager is even worse.. extremely rude, arrogant, and disrespectful More

From start to out the door with my new ride was excellent and efficient. One of the smoothest transactions at a car dealership I’ve had in a while. Highly recommend Bill Talley Ford if your looking for a ve and efficient. One of the smoothest transactions at a car dealership I’ve had in a while. Highly recommend Bill Talley Ford if your looking for a vehicle. More

Chris Smith & Irby Johnson They were amazing to work in . Answer our questions and explain the car so we could understand how it worked. . Answer our questions and explain the car so we could understand how it worked. More

My son’s car broke down. We ended up trading it in for a newer vehicle. The process was seamless, professional and courteous. Paul and Westin in their Pre-owned department we We ended up trading it in for a newer vehicle. The process was seamless, professional and courteous. Paul and Westin in their Pre-owned department were great to work with. All of this and able to conduct this transaction remotely, was a huge plus. More

I had to have service done on my Escape unexpectedly. Called before hand and the clerk was very pleasant and I was able to bring my Escape in for service the same day. Knowing they had to work me in, I j Called before hand and the clerk was very pleasant and I was able to bring my Escape in for service the same day. Knowing they had to work me in, I just dropped my vehicle, in less than 3 hours they let me know it was ready. When I picked it up, everything was explained to me and answered my questions with patience and curtiousy. More

I had a service call for my sliding door handle to be replaced. They replaced it for me in a timely manner and it works like brand new. replaced. They replaced it for me in a timely manner and it works like brand new. More