Bill Kolb Jr. Subaru

This was my first visit to the service department for my new Subaru CrossTrek. Having already made the appointment by phone, I did not have long to wait, I was told to pull my car into the bay and directe new Subaru CrossTrek. Having already made the appointment by phone, I did not have long to wait, I was told to pull my car into the bay and directed inside to speak to a service rep. Although there was a short wait, I was greeted while waiting and told they would be with me shortly. The service rep. was efficient and let me know what work was to be performed and answered all my questions and was able to give me an estimate for how long it would take. Since I had a ride, I did get to use the waiting area but it looked new and spacious. I was texted and called when my car was ready and they were able to complete it in the time they said they would. And to my surprise, I was told my first service was free! 😀 All in all, I would recommend this Subaru Service Center. More

Reliable and speedy service with great customer service! I will be returning for service at every interval. I will be returning for service at every interval. More

I’m usually very satisfied with the service department. However I had to pay $100 for a software update related to voice command phone calling. Shouldn’t this be on Subaru? However I had to pay $100 for a software update related to voice command phone calling. Shouldn’t this be on Subaru? More

Dealing with Howard was a pleasure, as usual. We are from upstate New York and travel over an hour, passing other Subaru dealerships, to buy a car with Howard at Bill Kolb. We appreciate the grea We are from upstate New York and travel over an hour, passing other Subaru dealerships, to buy a car with Howard at Bill Kolb. We appreciate the great service and efficiency. Thank you again! More

Bob Zimmerman made the process of buying a new car easy and pleasant. Everyone at the dealership was incredibly nice and helpful. Love my new Outback! and pleasant. Everyone at the dealership was incredibly nice and helpful. Love my new Outback! More

I appreciate the guidance I received from Al Cisneros. It makes a difference to be treated like an individual. Also noteworthy, the waiting area was inviting and comfortable. I appreciated the quiet room It makes a difference to be treated like an individual. Also noteworthy, the waiting area was inviting and comfortable. I appreciated the quiet room. More

Timely and professional . clean and comfortable customer service waiting area. Will recommend them to friends . clean and comfortable customer service waiting area. Will recommend them to friends . More