Bill Knight Ford

Wife's car had a recall for the front brake lines. On her 2016 Ford Fusion Took it to bill Knight Ford went down at the end of the day to pick it up. Cause how long can it take to put 2 brake lines on On her 2016 Ford Fusion Took it to bill Knight Ford went down at the end of the day to pick it up. Cause how long can it take to put 2 brake lines on the front end of your car? I asked Ava to check the brakes before she drove very far by pumping it at least a couple times to see if it would stop. Guess what happened, the pedal went right to the floor So then the service guy comes out and drives it to the back then In about 20 minutes later, comes back. Says it's all fixed now because they forgot to bleed the right side and had all kinds of excuses. There is no excuse, sorry. Wouldn't help my wife's life if she couldn't have stopped when she got on the highway. But do you think they called me or said anything to me? Even after talking to the service manager. And he was gonna go to talk to somebody. No, but xxxx, But I bet the technician that did this job has all kinds of little nice badge is on his uniform, saying how smarty he is. But all we have is excuses, excuses doesn't save lives. Sorry doesn't fix some things. The sad thing is the recall on. This was because the brake lines could explode. And then you wouldn't have any brakes. But then we take it to the dealership. And we have no brakes. Cause they don't know what they're doing, BEWARE More

I just bought my 2nd vehicle from this dealership, the 8th vehicle purchased from them by my extended family. Todd Roller is a PHEBOMENAL salesman. Makes everything easy and relaxed. Kenny the Sales Manag 8th vehicle purchased from them by my extended family. Todd Roller is a PHEBOMENAL salesman. Makes everything easy and relaxed. Kenny the Sales Manager on the new car side is amazing. He is super transparent and makes it very easy to get the deal done. Mike Driver in the finance office is NOT shadey like many dealers F&I sales people. Mike makes it easy to get financing and explains warranties and all the other aftermarket products easy to purchase. Back to my salesman Todd.. the new truck I purchased had a slight ding in one of the doors and a small scratch. Todd said he'd take care of it. I dropped it off at the dealership and got a text that Todd had parked it inside because there was a storm coming. The people at this dealership actually care about their customers. If you're looking for a new or pre owned vehicle, start at Bill Knight and ask for Todd!! More

We worked with Cody Moran for our purchase. He was GREAT. No pressure, easy to work with and quick transaction. Highly recommend working with him. In full disclosure, our transaction took us pa He was GREAT. No pressure, easy to work with and quick transaction. Highly recommend working with him. In full disclosure, our transaction took us past their closing time, but the guy in finance wasn't very informative and didn't ask us how long we wanted to finance or if we were putting any $ down because he was in a hurry, so that was frustrating. Overall we'd shop here again. More

Bill Knight Ford in Tulsa made the process really easy. Even though I had to wait quite a while to get my Bronco, Bill Knight and sales manager Kenny Owens kept me up to date and never made any promises t Even though I had to wait quite a while to get my Bronco, Bill Knight and sales manager Kenny Owens kept me up to date and never made any promises they couldn’t keep. More

Absolutely too busy to care. We purchased our 2019 Ford EcoSport from Bill Knight Ford. Shortly after purchase, the car would just make a terrible noise, lights come on, then it We purchased our 2019 Ford EcoSport from Bill Knight Ford. Shortly after purchase, the car would just make a terrible noise, lights come on, then it shuts down. If you're on the highway, too bad... find a place to pull over if you can. We made a service appointment for Sept 13 (booked August 16). When we went in for the appointment, they expected us to leave the car for "at least 2 weeks" before they could even look at it. Service advisor didn't see any issue with expecting a customer to be without their car for weeks. Understand, this wasn't to fix the problem, this was to assess the problem! Since that time, we have called many times trying to schedule an appointment. They say we'll need to drop it off and they'll look at it when they get to it in "a couple weeks". Absolutely unacceptable customer service. More

Great professional atmosphere. Great follow up and really care to listen to their customers. Will go back! Great follow up and really care to listen to their customers. Will go back! More

The sales person was not very knowledgeable about the vehicles and the sales manager that we spoke to was trying to nickel and dime the purchase and then became argumentative. We will not be going back t vehicles and the sales manager that we spoke to was trying to nickel and dime the purchase and then became argumentative. We will not be going back to Bill Knight Ford to purchase anything! More

Dealership is wonderful to work with. Salesman Lasha Hardin is the best I know. Went to great lenths to make sure I was happy. Would recommend to all my friends and family and some. Highl Salesman Lasha Hardin is the best I know. Went to great lenths to make sure I was happy. Would recommend to all my friends and family and some. Highly rated in my book! More

Everyone has been great at this dealership! They are all friendly, the shop is well kept, and they are always transparent and honest about purchases. They are all friendly, the shop is well kept, and they are always transparent and honest about purchases. More

Great communication! Lasha and sales staff went out of their way to answer every question I had. So good in fact, I chose to fly 500 miles to purchase the vehicle i saw o Lasha and sales staff went out of their way to answer every question I had. So good in fact, I chose to fly 500 miles to purchase the vehicle i saw on their site. Everything went smooth and once i was onsite the staff were very friendly and accommodating. I had a better online experience dealing with lasha and Bill Knight ford than I did in person with several dealers in the Cincinnati area. More