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Bill Knight Ford
Tulsa, OK
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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97 Reviews of Bill Knight Ford
September 19, 2012
Twice I have brought my truck out the day before the appointment expecting to get it back the next day and both times they call and they not even gotten to it the day they were supposed to. Once for th appointment expecting to get it back the next day and both times they call and they not even gotten to it the day they were supposed to. Once for the air conditioner and this time for the Sync that did not work with my phone. My question is why could they not get to it the day they were supposed to and why wait until late in the day to let me know that it would still be another day before they would even get it in the shop. This is very upsetting. We have bought several cars from Bill Knight and have never had trouble like this before and then on top of that you can't find anyone to talk to complain about what is going on. More
by lynn.roach.71
Employees Worked With
Bob Craig and Dan Brown
April 12, 2012
Sales Manager (Doug Winnett) at Bill Knight Ford is the rudiest person I have ever spoken too. He will do nothing to help you out and try to take everything from you. He will tell you to your face that he rudiest person I have ever spoken too. He will do nothing to help you out and try to take everything from you. He will tell you to your face that he is making you a good deal and then turn around and call other dealers to notify them that you were looking for a vehicle and give them the price he quoted. He will also call your place of employment and try to bad mouth you to try and get you fired because you told him to his face that you were unsatisfied with his customer service. I will never return to Bill Knight Ford for any reason and I will make sure my family and friends don't make the same mistake I did buy purchasing a vehicle from them. Sincerely, Never Returning Customer More
by msmith8683572
Employees Worked With
Sales Manager Doug Winnett
December 16, 2011
Took my F350 in because of a strange shifting transmission. Was told that I would have to leave it so that they could try to replicate the problem since it was only happening only once a nonth or transmission. Was told that I would have to leave it so that they could try to replicate the problem since it was only happening only once a nonth or so and there was no check engine light for a fault code. Could not leave it that day and that evening got online at Ford Truck Forum and within 5 minutes after posting the issue I had 3 responses that there is a TSB that addresses the transmission shift issues. Took the truck back the next day with the TSB info and I was led to believe that the build date for my truck did not fall into the TSB. I then called Ford Customer Service to verify my truck build date, and found out that in fact it did fall in the TSB timeframe. I called back to verify the build date with Mike and then we were on the way to get things fixed. Had to leave the truck overnight as parts had to be ordered. Just picked up the truck and everything seems to be fixed. Wish there had been more of an acknowledgement that I had found the issue with the transmission, and hope that the next folks that bring in their F250 or F350 they can get them fixed without any hassle. More
by Bob Schorfheide
Employees Worked With
Mike Durrett
November 14, 2011
Internet sales person, Brian Wilson, was friendly, professional and competent. I spent maybe an hour including the emails and phone calls to negotiate my purchase and signing papers in person at the professional and competent. I spent maybe an hour including the emails and phone calls to negotiate my purchase and signing papers in person at the dealership. I had spent hours with another dealer in Broken Arrow to negotiate a deal only to have the finance person tack on extra dollars on payment without any explaination. The finance portion of this deal with Bill Knight Ford was incredible. I was offered an extended warranty and the finance manager politely accepted my refusal. A real joy to work with these people. Bill Knight will be on the top of my contact list for my next purchase for my daughter. More
by Stoney
Employees Worked With
Brian Wilson
November 08, 2011
I brought my wife's Ford Focus in for an oil change & service. The car was clean when returned and the wait was within reason. I also asked that the left front tire be tested because it continues to lo service. The car was clean when returned and the wait was within reason. I also asked that the left front tire be tested because it continues to loose air. They found the right rear had a nail and repaired it. Found nothing wrong with the left front. Granted, it is a very slow leak as I have to air it up at least once a month. More
by shackb
Employees Worked With
Sorry, I don't remember service writer's name.
June 24, 2011
Had complete opposite experience from above poster. Bill Knight is a stand-up guy who honored his every word in the transaction process. I dealt with he and my salesman, Ed Collins when I bought my pickup. Knight is a stand-up guy who honored his every word in the transaction process. I dealt with he and my salesman, Ed Collins when I bought my pickup. This is the only place to buy a Ford in Tulsa in my opinion. More
by rancherrich
Employees Worked With
Ed Collins
October 30, 2010
The owner bill Knight is one of the most arrogant and egotistical people I have ever been around. I would not recommend doing business with Bill Knight Ford to my worst enemy. Talking to Knight was one o egotistical people I have ever been around. I would not recommend doing business with Bill Knight Ford to my worst enemy. Talking to Knight was one of the most unpleasant business transactions I have ever done in my entire life. My advice, go elsewhere for Ford purchases. There is pleanty of competition, where the customer with a problem is treated with respect like a fellow human being. More
by Ford-Buyer
Employees Worked With
Mr. Bill Knight
