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Bill Kay Honda

Bourbonnais, IL

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1,557 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,557 Reviews of Bill Kay Honda

September 28, 2020

Disappointed in giving me a price to get car fixed She said 500.00 Than when I get final bill goes to almost 700.00 Need to include all charges ,labor & parts on . Don’t add them on at end Was I surprise More

by okenny5219
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Heimberger, Kathleen Omay, Samuel Rios
Oct 12, 2020 -

Bill Kay Honda responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

September 28, 2020

Kathy was great as always and got my car taken care of as promised. She had a loaner car all set up for me under my extended warranty program and got my car completed on time. More

by Joekolb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Sep 28, 2020 -

Bill Kay Honda responded

Joe, We are very happy to hear that Kathy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2020

Good service done quickly. Communicated all recommendations well. We will return for sure, and give our son this dealer info for service needs on his Honda as well. More

by Victorp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Sep 28, 2020 -

Bill Kay Honda responded

Victor, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2020

I brought it in because my tire light was on. I was told everything was fine and he showed me how to reset it. A couple weeks later, a friend saw that my tire was low, pulled out a screw and patched my tire More

by laur
Recommend Dealer
No
Employees Worked With
Bert Tvrz
Oct 16, 2020 -

Bill Kay Honda responded

Hi, Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. A manager will be reaching out to you shortly so we can better understand the situation and assist in making the necessary corrections. Thank you.

September 25, 2020

The dealership was clean. Sam, the tech who worked on my car, was extremely professional and kind. The service was also quick. I at no pint felt pressured to buy certain services. More

by meganbarnett86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Sep 26, 2020 -

Bill Kay Honda responded

Megan, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 24, 2020

Wonderful sales n family. They were the the best car dealership I’ve experienced in my lifetime of buying cars. Thank you so much for your time n courtesy in our time of need. More

by Sweety_60950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
Sep 24, 2020 -

Bill Kay Honda responded

Thank you! We appreciate your business, Larry and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

September 23, 2020

Good service department. Han an appointment and met me right away and done sooner than expected. The process and work explained well. Will go back for service again when needed. More

by yogi1413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Sep 23, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with Samuel and our team. We're glad to hear we delivered such a great serivce experience!

September 22, 2020

Sam and the Bill Kay Honda staff are a pleasure to work with! Bill Kay Honda is where I have done business and will do business in the future! More

by alkanosky
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Sep 22, 2020 -

Bill Kay Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

September 22, 2020

We were treated with respect by Bert and Steve. Our questions were answered fairly. It was a very good experience. Bert is a super salesman! More

by GW 86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in Finance, Bert Tvrz
Sep 22, 2020 -

Bill Kay Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bert and Steve met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2020

Went in for an quick service oil change and ended up getting a recommendation of $3000 in service needs. Never would have happened when Allan was there. More

by STEFFEK5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samuel Rios
Oct 09, 2020 -

Bill Kay Honda responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?

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