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Bill Jacobs MINI

Naperville, IL

Overview
Employees
Reviews
5.0
732 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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2491 Aurora Ave

Naperville, IL

60540

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Showing 732 reviews

December 23, 2024

Ali was our salesperson at Bill Jacobs Naperville. Ali was very thorough! After visiting 6 dealerships over 2 days….Ali was our favorite. He knows the product and his customer service was excellent!! More

by enzalevy77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Daraiseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Mitchell Shefveland is highly recommended! He explains everything in detail and makes sure everything is correct. Thanks Mitch! More

by jmo1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
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November 29, 2024

Mitchell was an excellent service rep and explained all my options for the current oil change and for future services needed More

by Harpo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
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November 22, 2024

Customer service is excellent. Very clean. Friendly. Mitch is a super service agent. Explains everything nice and courteous. More

by bubbacs
Recommend Dealer
Yes
Employees Worked With
Mitch service rep.
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November 22, 2024

Courteous and thoroughly explained repair options along with reasonable recommendations. Mitch Shefveland followed up well. More

by Lare1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Zaragoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Appreciated my service department. Steven erazo was very professional and courteous would most certainly recommend. More

by Mateo.juarez0mx
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
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Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

It was an absolute pleasure working with the service manager Steven Erazo. He helped me with my service needs very efficiently. A++ More

by Andrea.zapata1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2024

Steven Erazo is a great service advisor. He was very helpful and so polite. Didn't feel pressured in getting everything done at once. More

by nick
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

I went in to get my car serviced and was helped by the advisor Steven Erazo. Recommend! More

by tyler
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi Tyler, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

Steven Erazo is a great service advisor. He made the experience getting my car serviced so seamless More

by ramses
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Nov 14, 2024 -

Bill Jacobs MINI responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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