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Bill Jacobs MINI
Naperville, IL
732 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 732 reviews
April 22, 2026
Mitch delivers consistently professional and great service. He is personable, clear, listens carefully, and extremely welcoming and provides a stress-free visit. He somehow remembers us even though we service. He is personable, clear, listens carefully, and extremely welcoming and provides a stress-free visit. He somehow remembers us even though we come in once a year. Its so nice to find the same service specialist here each time I come in. The phone staff was also professional and pleasant snd helpful when scheduling my appt. The waiting area is clean and thx for the desks to work on. More
by leelbrice
Employees Worked With
Mitch S.
April 17, 2026
Mitch and service crew were all verry courteous and professional it's a pleasure to experience such a well run department professional it's a pleasure to experience such a well run department More
by Hagar
Employees Worked With
April 17, 2026
Bill Jacobs mini is a great dealership with very nice and helpful staff. they are always quick and reasonable with service prices. helpful staff. they are always quick and reasonable with service prices. More
by Johnpauld
Employees Worked With
Mitchell has been super helpful and polite each time I've brought my car in.
April 16, 2026
My Mini is great but the dealership and people that work here are fantastic! I was greeted immediately upon arrival and the wonderful experience of meeting with Mitch Shefveland from service. I’m waiting here are fantastic! I was greeted immediately upon arrival and the wonderful experience of meeting with Mitch Shefveland from service. I’m waiting for the completion of my car, thanks for the 2nd cup of coffee. More
by lynn.odgers
April 10, 2026
Love going to the dealer Mitch is up front and honest about repairs and what should be addressed Rt away. Timing of work by tech is always A1 service. about repairs and what should be addressed Rt away. Timing of work by tech is always A1 service. More
by Azmini
Employees Worked With
Mitch Shefveland
March 23, 2026
I have used dealership since car purchase. Mich has been my service advisor and was a done a wonderful job keeping the car running well. I have had no problems. Mich has been my service advisor and was a done a wonderful job keeping the car running well. I have had no problems. More
by Labargeda
Employees Worked With
Mitchell Shefveland
March 10, 2026
I’ve been to this dealer for service of my mini multiple times and the service is exceptional. Id especially like to commend Mitch Shefveland - he’s always great to work with, knowledgeable and patient. times and the service is exceptional. Id especially like to commend Mitch Shefveland - he’s always great to work with, knowledgeable and patient. More
by Lzb.bell
Employees Worked With
Mitch shefveland
February 23, 2026
Mitch is an incredible service advisor. He’s always so kind and genuine, and he takes the time to thoroughly explain everything to me so I feel completely informed about my car. He’s always so kind and genuine, and he takes the time to thoroughly explain everything to me so I feel completely informed about my car. More
by kryslyn
Employees Worked With
Mitchell Shefveland
