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Bill Jacobs MINI
Naperville, IL
661 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 661 reviews
September 12, 2009
New Car sales on the Mini side is hard to deal with. I had a hard time getting a return phone call from many different people from this dealership. I was forced to speak with a sales manager to get any re had a hard time getting a return phone call from many different people from this dealership. I was forced to speak with a sales manager to get any response and was giving to a 2nd sales guy. The 2nd sales guy, James, was very helpful and I did end up purchasing a new car for $25,000+. During the finance sit down to fill out the purchase paperwork, I was given incorrect information that caused me to spend extra money after the purchase. The sales tactics by the finance manager was very high pressure for the extra "services" they can offer with the car. A few days after the purchase of the car, I called and emailed to ask why I was given incorrect information, however no one will return my call/email. I am still trying to get a response from them over a week later. There are many different dealerships in the Chicago area, I suggest a different one. More
by balloondoggies
Employees Worked With
James Bachman
