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Bill Jacobs MINI
Naperville, IL
661 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 661 reviews
January 31, 2025
What a pleasure it was to purchase our new-to-us MINI convertible at Bill Jacobs MINI. Love the laid back vibes in the place and our sales guy, Elgan, was a great communicator as well as a knowledgeable convertible at Bill Jacobs MINI. Love the laid back vibes in the place and our sales guy, Elgan, was a great communicator as well as a knowledgeable rep for the brand. Cheers! More
by lorijenningswalsh
Employees Worked With
January 24, 2025
Mitch S. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. has been a super service manager providing professional, personable and trustworthy help for the past six years we have owned our mini cooper s. More
by SharonS.
Employees Worked With
Mitch Shefveland, oversees service appointments
January 24, 2025
This a great dealership. Everyone is super friendly and Ali and Jed helped make car shopping a great experience! Everyone is super friendly and Ali and Jed helped make car shopping a great experience! More
by briannaellerby
January 19, 2025
Bill Jacobs mini is Fair,reliable,and very professional. Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗 Mitch S. Is a very patient and knowledgeable service Advisor. Thank U Jacobs Mini!🚗🚗🚗 More
by Maternitysweetjack
January 17, 2025
Outstanding service. Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come i Bill Jacobs Naperville went above and beyond working with Mini NA on recall work. Good communication and follow up. Some parts take a while to come in (the ones unique to the options on the car) but that’s ok. More
by JD Goddard
Employees Worked With
Mitch Shefveland, service lead, George, tech
December 30, 2024
Mitch shfveland has consistently provided exceptional service as an automotive service advisor. They are always available, informative, and take great care of all my vehicles. service as an automotive service advisor. They are always available, informative, and take great care of all my vehicles. More
by iangiebel
Employees Worked With
Mitch shefveland
December 23, 2024
Ali was our salesperson at Bill Jacobs Naperville. Ali was very thorough! After visiting 6 dealerships over 2 days….Ali was our favorite. He knows the product and his customer service was excellent!! Ali was very thorough! After visiting 6 dealerships over 2 days….Ali was our favorite. He knows the product and his customer service was excellent!! Ali, thank you!!!! I love my new mini! More
by enzalevy77
Employees Worked With
