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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,253 Reviews
Call Service Center (630) 718-2860

1,253 Reviews of Bill Jacobs BMW - Service Center

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May 02, 2024

Wow, what an incredible Dealership to service at. Very easy to make an appointment and get a courtesy car. Alex Flinn my Advisor was also very good and made the visit effortless. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 01, 2024

John stout was awesome. Please go see him for service any time you need help. More

by Halltyra755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2024

I love this place. I come here for car washes on the weekend and visit my service guy John for fun he’s that nice to talk to. More

by Jmick6781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2024

I had a flat tire so I called my bmw guy John Stout. Handled without a hassle great job. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi Sam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2024

My guy John is awesome. Super friendly and always has a smile. Now that’s customer service! More

by Ryanschmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2024

Mike Collins in service has been excellent- absolutely wonderful to work with. Thank you, Mike! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

May 01, 2024

Mike Collins is always helpful and knowledgeable when I bring my vehicle in for service. It is much appreciated. More

by B Wroble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2024

I've been going to this dealership for the better part of two decades and they are fantastic. In particular, their service department is top notch, they always take care of me, specifically Mike Collins. More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about BMW Service Center! We hope you have a great day!

April 30, 2024

Great service as always, advisor met me in the drive took care of all my needs. Got me back on the road within one hour. Much appreciated by Jacob Murrar. Thank you so much. More

by Mike Mcfadden
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
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May 02, 2024 -

Bill Jacobs BMW responded

Hello Mike, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 30, 2024

Mike Collins 10/10 recommend! !! We're beyond happy to deal with Mike. If you need anything from oil change, questions or anything else Mike Collins is the best person to ask f More

by cro80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope to be of service to you again in the future. Best wishes, BMW Service Center

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