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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,253 Reviews

1,253 Reviews of Bill Jacobs BMW - Service Center

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May 31, 2024

Took my vehicle for repair service and Mike Collins was so helpful and polite in taking care and explaining what your vehicle needed to be fixed. More

by nc_ovo
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

Our service person Alex Flinn was honest and detailed explaining what actually happened to our car. He was great to work with, and even gave us advice on how to maintain our BMW. This is what we expect f More

by Ismail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 01, 2024 -

Bill Jacobs BMW responded

Hi Ismail, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 02, 2024 -

Bill Jacobs BMW responded

Hi Ismail, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2024

This was the first time I went to Bill Jacobs BMW and was treated like a person. Mike Collins in the service department was super respectful, listened to what I had to say and treated me like a valued custom More

by rymarzd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Just took my M2 in for service and worked with Mike Collins. Everything was explained thoroughly while being friendly and professional. I'll continue coming here as it always is smooth. Nice bonus is More

by mattbM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

May 31, 2024

This dealer goes above and beyond for their customers. Mike Collins is great to work with and highly recommend. More

by Brubaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike collins
Jun 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

May 31, 2024

Great Service Dept. Mike Collins, service advisor is always very helpful and gets work completed in a timely fashion! More

by kprin26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Mike Collins did a great job getting me in and out, keep up the good work! More

by Bricollins911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike collins
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2024

Always a pleasure to work with Big Mike at Bill Jacobs BMW. I have three cars, three different brands and BMW, and Bill Jacobs is my favorite one of the three. I trust Mike implicitly, he always takes gr More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Mike Collins has always provided exceptional service, highly recommend Bill Jacobs for all sales and service! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi Meghan, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

I’m a proud owner of a new BMW 330xi. Bill Jacobs has an excellent sales staff and the service department is outstanding. Alex Flinn was also a big reason for us purchasing here at this d More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 31, 2024 -

Bill Jacobs BMW responded

Hi George, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

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