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Bill Jacobs BMW
Naperville, IL
3,286 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,286 reviews
September 14, 2024
Russ made my first BMW purchase smooth and exciting! He was patient and explained anything I had questions about. He kept me updated on the status of the car's production and took the time to setup fe He was patient and explained anything I had questions about. He kept me updated on the status of the car's production and took the time to setup features on the car with me. I would highly recommend Russ and Bill Jacobs BMW! More
by Mercedes N.
Employees Worked With
September 13, 2024
My service advisor Brendan is top tier! Extremely knowledgeable and responsive. Always helpful with a positive attitude and a smile! Extremely knowledgeable and responsive. Always helpful with a positive attitude and a smile! More
by mistymelvin
September 12, 2024
The white glove service is awesome. Alex Flinn coordinated for someone to drop off a loaner car to my house. They had my vehicle back the very next day. I love this service. Alex Flinn coordinated for someone to drop off a loaner car to my house. They had my vehicle back the very next day. I love this service. More
by Raj
Employees Worked With
Alex Flinn
September 11, 2024
Thank you to Russ Millard and the sales team. This was one of the best car buying experiences I have had. Thanks again! This was one of the best car buying experiences I have had. Thanks again! More
by jakoszas
Employees Worked With
September 11, 2024
Never been treated more kindly. However; Jeff Hulsebus in service is the reason I will continue to be a Bill Jacobs customer. However; Jeff Hulsebus in service is the reason I will continue to be a Bill Jacobs customer. More
by bmw
Employees Worked With
I do not see the sales person I dealt with.
September 11, 2024
Alex Flinn really tries to give you that great customer service experience. He does so much for the customer, that a lot of it goes unnoticed. Appreciate Alex and all the hard efforts. service experience. He does so much for the customer, that a lot of it goes unnoticed. Appreciate Alex and all the hard efforts. More
by Vincent
Employees Worked With
Alex Flinn
September 11, 2024
Great dealer and great sales advisor ! Giovanna Montalvo is a true car enthusiast who helped guide me through a great experience. She has exceptional customer service, product knowledge, Giovanna Montalvo is a true car enthusiast who helped guide me through a great experience. She has exceptional customer service, product knowledge, and follow-up. The end to end experience was seamless. More
by augustus
September 10, 2024
My experience with Brendon - my service advisor is absolutely fabulous. He gives personal attention, is very courteous, and extremely helpful. A great professional to work with.. addresses each and ev absolutely fabulous. He gives personal attention, is very courteous, and extremely helpful. A great professional to work with.. addresses each and every maintenance requirement in detail and provides responses to all queries and proactively highlights future improvements to avoid breakdowns. With Brendon, I am always in best hands. He provided excellent customer service and he was very knowledgeable. Thank you for taking great care of my vehicle. More
by Michaelmagana21301
Employees Worked With
Brendon
