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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,284 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,284 reviews

October 29, 2024

Everyone is always nice and courteous and enjoy what they do. In order to help the customer. More

by wwwizz63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in customer service
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2024

Enjoy working with everyone at Bill Jacobs from sales to service. Customer service is top notch! More

by LG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hulsebus
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

My family has been servicing their cars with Alex Flinn for over 5 years. We always trust his advice and can call him whenever we have questions. We highly recommend him. More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

October 29, 2024

Russ is awesome salesman . This is my 2nd purchase with him . He gives me the best deal every single time. More

by laginagivens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2024

I have leased two vehicles through Bill Jacobs now and it has been an excellent experience both times. My Sales Advisor, Russ, has been there to help with any questions I've had from day 1 with the 2 series, More

by JStruett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2024

The customer service is very consistent and they are always pleasant and thorough with their explanations of the work to be done. More

by Cathy J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with sales
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Cathy, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

Alex Flinn really makes the experience personable. He makes suggestions based on the kind of driver you are and how you use the car. Very trustworthy and knows a lot about BMW. More

by Lucio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2024

Donnie, my service rep provided excellent service, communicated every step of the way i and made sure and I was satisfied with the work. More

by briansmith12
Recommend Dealer
Yes
Employees Worked With
Donnie
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

October 27, 2024

Mike Alwin and the Bill Jacobs service team continue to provide incredible service each visit, everyone is always so helpful and great to work with. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

Another great experience from the team at Bill Jacobs BMW. We had worked with Josh to purchase a used vehicle for my daughter and a new SUV for my wife. Josh and Russ worked together to put me in a new e More

by ebrought
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Schneider
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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