Bill Jacobs BMW

I recently purchased a new X5 and I have to say it was one of the best car buying experiences ever. Matt Laxton was wonderful!! I went into the dealership looking for a sedan, but Matt really took time one of the best car buying experiences ever. Matt Laxton was wonderful!! I went into the dealership looking for a sedan, but Matt really took time to listen to my needs and why I was looking to get out of an SUV. Matt took the time to talk me though both the sedan and the SUV and took me out to test drive both. He knows these vehicles inside and out and also knows how they compare to the competition, which also helped me narrow down the brand of vehicle I was going to purchase. I have to say it was refreshing to work with someone that knows the product so well. There was no pressure and the second time I came back in to the dealership Matt was just as kind, attentive and professional. I also had a great experience with the Finance Manager Jerry Goutos. Regardless of the fact that it was close to closing time he took his time to walk me thought the paperwork and the warranty documents so as to make sure that I clearly understood everything. I have gone back into the dealership recently to purchase a couple of extras for the car, and each time Matt had come by to say hello and ask how things are going with the new car. Everyone is always very professional and makes me even happier about my purchase as I know I have a stellar team of professionals there to help with anything should I need it. In my oppinion this is a stellar dealership! More

IF YOU LIVE OUTSIDE ILLINOIS AVOID THIS DELEARSHIP LIKE THE PLAGUE. I live in Maryland, I drove for 14 hours after I got my fully loaded 328 convertible form Bill Jacobs. Service was stellar, at least p THE PLAGUE. I live in Maryland, I drove for 14 hours after I got my fully loaded 328 convertible form Bill Jacobs. Service was stellar, at least prior to my signing on the dotted line. This is where my nightmare began. 1. I was made to believe that my car would get a BMW extended warranty, it did not, it was an extended warranty from a third party which I stupidly paid $2240.It shortchanged me 10 months. Jerry Goutos, the finance adviser promised to remedy it. If he can't even deliver temporary tags so I can still drive passed March 21st on my temporary tags, can I expect him to troubleshoot my extended warranty? 2. My temporary tags expires March 21st. After lots of emails, phone calls to Bill Jacobs being passed from one voicemail to another, to get my permanent tags. I'ts still not here.On March 22nd, I have to commute 47 miles RT to work because I can't drive my car with expired tags. 3. Two to three weeks ago, Jerry Goutos rushed me to get an MD state inspection so he can process my tags and titles. The very next day,I mailed the completed inspection form.I was told tags and titled would be delayed thus I was promised temporary extension tags via fedex almost a week ago so I can still drive my car passed March 21st. Didn't realize fedex is that slow to get a piece of paper from IL to MD. 4. Car was missing a manual.I was promised a manual by Matthew Laxton though he said it's gonna take a while. Bought car Feb 19, It's now March 21st. Maybe taking a while meant a year for him. 5. Car with sport rims didn't came with wheel locks. My lowly Hondas came with them upon purchased.Bill Jacobs can't even spare $40 wheel locks after their customer spend thousands and came as far as MD. If you are local, maybe they will adress your issues since you can physically follow up their shortcomings.I really hate to play the race card, but now it makes me think:if I didn't have an accent and not a minority would I have been treated better? Or is it just a Bill Jacob culture to relegate you to the trash bin once you sign on the dotted line. More

When my fiance and I decided to buy our first car together, it was a thrilling but stressful experience. Dealer after dealer (Patrick BMW, Woodfield Lexus, Joe Perillo BMW, Orland Park BMW), we weren together, it was a thrilling but stressful experience. Dealer after dealer (Patrick BMW, Woodfield Lexus, Joe Perillo BMW, Orland Park BMW), we weren't being taken seriously for whatever reason, most likely our age. At Bill Jacobs BMW, especially with Bill Earnest, he was warm and gave us every inclination that he is going to do whatever it takes to help his customer. He gave us a fun test drive that really had us test the BMW X3 and his knowledge about BMW was absolutely thorough. Bill Earnest was eager to answer any question and during the negotiation process, he made himself available to us after office hours. Even while walking around Bill Jacobs BMW there were many people who asked us if we needed help or if we were being taken care of. Typically from Woodfield Lexus or Patrick BMW, we could walk aimlessly around the parking lot for hours and no one would ask us if we needed assistance. Overall, Bill Jacobs BMW and Bill Earnest made our first car purchase a very memorable and pleasure experience. We walked away feeling like a million bucks and a friend in Bill Earnest. When you make a significant purchase in your life such as a car, you want to feel important, warm, and feel like you're truly being taken care of from the dealership/salesman. That's what we felt at Bill Jacobs BMW. I certainly plan on buying another car from Bill Earnest and refer my friends to Bill and Bill Jacobs BMW also. More

Started out with a salesman other than Bill Earnest, who ultimately left this dealership and in my opinion, that was a good thing for Bill Jacobs. Following his departure I worked with Bill Earnest who is a ultimately left this dealership and in my opinion, that was a good thing for Bill Jacobs. Following his departure I worked with Bill Earnest who is a stand up guy and helped work through some issues created by the departing sales rep. Bill Earnest is no doubt, a reasonable person to deal with and I believe honest with regard to his transactions. If you're looking for a sales rep when purchasing a BMW, I would highly recommend Bill Earnest. In addition to the above, Bill’s also a genuinely nice individual. He put up with me and that’s no easy task. Additionally, their pre owned car manager was also reasonable in working through a dispute. I believe Bill Jacob’s addressed my concerns and in the end, did the right thing. I know you can’t say that about a lot of dealerships. More

I have bought 4 cars from Bill Jacobs BMW for the last 12 years. 3 new BMW's and 1 used. I sand more then 6 people to buy cars from this dealer and they did so. Bill Earne years. 3 new BMW's and 1 used. I sand more then 6 people to buy cars from this dealer and they did so. Bill Earnest is the salesman who I am dealing with and now I am calling him one of my best friends. More

Great people to deal with. I have bought 5 cars over the last 10 years and experience has been great. Always helpful in solving problems. Bill my salesman takes control of the process from beginning to end. last 10 years and experience has been great. Always helpful in solving problems. Bill my salesman takes control of the process from beginning to end. When I have an issue to resolves for me as opposed to referring me to another department. More

I've bought three BMWs from Bill Earnest and each transaction was the best car buying experience that I've ever had. Bill is very up front about all the costs and I especially liked the valet servic transaction was the best car buying experience that I've ever had. Bill is very up front about all the costs and I especially liked the valet service they provide when my car needs service. I will definitely buy my next BMW from Bill Jacobs. More

Bill Jacobs and the sales and service staff are second to none. I have dealt with many dealerships in my lifetime all over the country and have never had a working relationship like this. Bill Earnest is a none. I have dealt with many dealerships in my lifetime all over the country and have never had a working relationship like this. Bill Earnest is among the finest sales staff. His attention to detail and understanding customer needs is top notch. The service staff has always gone the extra mile for any concern that I bring to them. I understand that I can sometimes be very meticulous with my concerns, and they do everything in their powers to address those concerns. By far outclasses all other BMW dealerships in the area, and all dealerships regardless of make in the area. More

Lived in Maryland, but the available color and model of a CPO Atlantic blue metallic 328 convertible I liked was in Naperville Flew over their, and though I was 3.5 hours late because of Flight delays and a CPO Atlantic blue metallic 328 convertible I liked was in Naperville Flew over their, and though I was 3.5 hours late because of Flight delays and a GPS that was off by 4 miles the transaction was smooth as silk. Matthew Laxton patiently guided me to the delearship on the phone because of my useless GPS.Matt never made me feel rushed, finance was very flexible, no pressure, professional and no extras tacked to the deal unless I approved of it. I was dressed casually, carry a backpack, jeans torn at right knee yet got treated like VIP. When the transaction was completed, I noticed that I only have half tank of gas as CPO's are supposed to have, Matthew offered to fill er up.When I was about to undergo the 12 hr drive back to Maryland, and I mentioned I needed coffe soon, Matthew pulled out a Redbull, from this red bull promo truck parked in their delearship. Need I say more. Neil Lavador More

I have leased 4 cars from Bill Earnest at Bill Jacobs BMW and each time found the experience to be as hassle free as anyone could possibly expect. Bill has always managed to get me a fair deal and is a plea and each time found the experience to be as hassle free as anyone could possibly expect. Bill has always managed to get me a fair deal and is a pleasure to deal with. Each time I go into the dealership for a new vehicle, the experience is even more pleasant than my previous visit. I will definitely go to Bill Earnest at Bill Jacobs BMW for my next vehicle. More