Bill Hood Chevrolet

This was a new experience for me. It was a internet sale. I would not have ever considered it, if the people I was dealing with would have tried to pressure me. I bought this truck at Hood Northlake Chevrole I would not have ever considered it, if the people I was dealing with would have tried to pressure me. I bought this truck at Hood Northlake Chevrolet because, I got the truck I wanted, at a price I was pleased with, without the pressure. I live within 7 miles of a chevrolet dealership, and 3 miles of a ford dealeraship. I could not come to terms with them. I felt like all they wanted was to get me in the door for a test drive, and pressure me into buying something, I did not want. I am forty-seven years old, and I knew what I wanted. I researched the truck I wanted on the internet, so I knew what a fair price was. I had a great experience dealing with Mrs. Sarah and Mr. Jim. I will continue to advertise for Hood Northlake Chevrolet. I could not be happier or more pleased with this experience and my new Silverado. You can bet, the next time I buy a new car, for my wife, it will be at Hood Northlake Chevrolet. They treated me like family, or in some cases better. Internet sales are the here and now! I was very sceptical, but I have no regrets, and it is all because of Hood's friendly staff. I could go on, but I will stop for now, because I am starting to sound like a commercial. So, let me sum it all up. I have nothing but praise for the way Hood's Northlake staff handled my new truck buying experience!! They did a great job and I will continue to tell people. More

Sarah, Thank you so much for all of your help and Sarah, Thank you so much for all of your help and time. The Toyota isn't a lease. I have 43 more payments. I will stop as soon as possible and come Sarah, Thank you so much for all of your help and time. The Toyota isn't a lease. I have 43 more payments. I will stop as soon as possible and come spend some time with you so we can evaluate my situation. I sold cars when I was younger and an old dealership owner who is dead now told me one time when I was having a hard time trying to make the deal, "Dutch, sometimes you just have to make the deal so you can make the buyer a long time customer and a great advocate of our dealership." I appreciate you doing this for me and I will come in and we will make a deal and you will have me as a long time customer and I will sing your praises to the great numbers of folks that I come in contact with daily. Also, I wanted to tell you that no other dealership has worked this hard to help me. I have been shopping for 6 months and you are the only one that hasn't given up on helping me out of my situation. Your Brother in Christ, Rev. Dutch Price More

I had an amazing experience at this dealership. The customer service was excellent in every way. They were willing to do what was necessary to answer any questions I had. They didn't try and hassle me customer service was excellent in every way. They were willing to do what was necessary to answer any questions I had. They didn't try and hassle me into purchasing something I did not want, and they gave me a very reasonable price and a GREAT deal on my trade-in. The salesman, Robert Juno, was extremely friendly and knowledgeable about everything. And the finance manager did all he could to help us get the lowest monthly note possible. Overall I had a great experience, and will definitely purchase vehicles from Hood Northlake in the future! More

Monday, November 24, 2008 I contacted Hood Northlake Chevrolet about a 2009 Traverse. The salesman was Joshua Spell. I very explicitly explained I wanted their final, out-the-door price after tax, tit Chevrolet about a 2009 Traverse. The salesman was Joshua Spell. I very explicitly explained I wanted their final, out-the-door price after tax, title, license, trade-in, etc. I was very clear about this and Josh understood this. Before I left the dealership I was quoted a price of $39,816.10 for the vehicle. Two or three times I asked Josh to confirm that this was the final, out-the-door price. Each time he responded, "Yes, this is the out-the-door price." The next day my wife test drove the vehicle to make sure she liked it. When I called Josh to finalize the deal he told me he had mistakenly quoted me the vehicle price only, not the final, out-the-door price we had agreed to the night before. The actual out-the-door price was to be $42,598.54. I told Josh I was extremely upset about this 'bait and switch' tactic. I asked to see the paperwork on the vehicle. This paperwork was done by the sales manager, Greg Brumfield. Upon checking the math on the paperwork I found the $42,598.54 price was fradulently in error. That price should have been $41,494.51, a difference of almost $1,100!! I have the paperwork which verifies this. In summary, Hood Northlake Chevrolet tried to cheat me in two ways. First, the bait-and-switch on the price of the vehicle. Second, fradulent math on price worksheet. I can only imagine how many times they have pulled this scam on unsuspecting people in the past. More