Bill Brandt Ford

My experience at Bill Brandt Ford, guided by Jordan Potter, was nothing short of exceptional. Jordan's professionalism and expertise streamlined the car-buying process, ensuring that every step, from i Potter, was nothing short of exceptional. Jordan's professionalism and expertise streamlined the car-buying process, ensuring that every step, from initial consultation to final purchase, was smooth and stress-free. He took the time to understand my preferences and needs, expertly guiding me to the perfect choice: the 2024 Expedition. Moreover, the dealership's welcoming atmosphere and attentive staff further enhanced the experience, providing a comfortable environment in which to explore options and make decisions. Overall, I wholeheartedly recommend Bill Brandt Ford and Jordan Potter to anyone seeking outstanding service and a seamless car-buying experience. Thank you, Jordan, and the entire team at Bill Brandt Ford, for exceeding expectations and making this purchase truly enjoyable! More

New car pricing follows the current market and the sales department is helpful. Service has been great with no hassles on recall or TSB issues. department is helpful. Service has been great with no hassles on recall or TSB issues. More

Purchased my truck certified pre owned. Had an issue with the start/stop engine function and another issue. Scheduled a drop off a week in advance. Dropped the truck off at 9am. Got a call Had an issue with the start/stop engine function and another issue. Scheduled a drop off a week in advance. Dropped the truck off at 9am. Got a call from the service department at 5pm saying they cant recreate the issue/didn’t find anything wrong with it and said if I still wanted them to work on it they would need to keep it overnight. Let them keep the car. I called them the following day to follow up about 1pm. They said they’d call me back and never did. I went in and got the truck about 2 hrs later. I’ve used several auto shops in the Brentwood and Antioch area, I’ve never been treated so dismissively and disrespectfully. Cost me hundreds of dollars and my truck is still broken. More

Smooth and easy to work with, this was a great dealer experience and I highly recommend them experience and I highly recommend them More

Great service , very helpful. Great sale team , Tailored my purchase to my needs. Ask for Franklin , very helpful and laid back, pressure free environment. Great sale team , Tailored my purchase to my needs. Ask for Franklin , very helpful and laid back, pressure free environment. More

I recently purchased a f-150. I could not be happier with the whole experience. This is my fourth vehicle purchase from Bill Brandt Ford. They are the best. I could not be happier with the whole experience. This is my fourth vehicle purchase from Bill Brandt Ford. They are the best. More

I arrived at the dealership with preapproval in hand. Had to wait for over 2 hours. Also noticed when I got home the front plate and license frame were missing. I was able to get a new plate from the dea Had to wait for over 2 hours. Also noticed when I got home the front plate and license frame were missing. I was able to get a new plate from the dealership but will have to order plate holder direct from Nissan since it wasn’t on the vehicle. More

I scheduled an appointment for Friday 9:30 am for 2 recalls s seat light that came on but disappeared and a oil change. First I had to wait a hour and 30 min for a shuttle. Then they had my truck for t recalls s seat light that came on but disappeared and a oil change. First I had to wait a hour and 30 min for a shuttle. Then they had my truck for the whole day and I get a call at 4:00 pm saying that the seat light could not be diagnosed because it went away and one recall had no solution yet and the other recall needed the part to be ordered. And that they did not have time for the oil change and wanted me to pick it up. xxx I had an appointment like everyone else and the truck was there the whole day and no recall or seat light work was done . They just pushed my car to the back . I’m pretty sure because it’s not a job that they make money. I think it’s b.s . They should respect the appointment .I made one like everyone else. More

It was a many months process to order and take possessions the car (truck). I first ordered a Maverick and then changed what model Maverick on the order per guidance from Ford on what would be de possessions the car (truck). I first ordered a Maverick and then changed what model Maverick on the order per guidance from Ford on what would be delivered first. When that didn't produce the result desired, the dealer provided good guidance on what truck to change the order to (Ranger) based on my requirements. However, changing the actual order from a Maverick to a Ranger was confusing. The sales person was changed during this time and the turnover from one to another caused a couple of communication problems. In addition, the dealership owner ended up signing my name to the new Ranger order, which was just wrong. Once I took position of the car, the dealer convince me to buy a maintenance contract an a extended warranty. Time will tell if extended warranty was worth the cost. I am using the truck as a tow vehicle, so it just might. More

they never hesitated to help they even deliverd the truck would recoment this delership thanks would recoment this delership thanks More