Bill Brandt Ford

I would caution others to avoid this dealership. They added a $5,000 markup to a Mustang and sold me a warranty plan for $3,000, which was supposed to cover up to 100,000 miles. When I brought th They added a $5,000 markup to a Mustang and sold me a warranty plan for $3,000, which was supposed to cover up to 100,000 miles. When I brought the vehicle in for an inspection due to a noise, I was informed that I would be charged a fee simply for the diagnostic—regardless of whether an issue was found. The explanation provided was that the diagnostic fee would later be applied toward any repair costs, but the requirement to pay upfront for an inspection under an active warranty was unexpected. I brought the vehicle in for a wheel bearing concern. Despite the part itself costing approximately $100 with a quick google search, the process became unnecessarily complicated. Given these experiences, I no longer feel confident relying on this dealership and will be handling future maintenance myself. It is also worth noting that the dealership appears to respond only to positive feedback, which speaks to their overall LACK commitment to customer service. More

Angel was a huge help with the purchase of my 2023 Dodge Charger! Angel ensure that all the paperwork was ready so that when I got to the dealership, I spent very little time there signing. I would re Charger! Angel ensure that all the paperwork was ready so that when I got to the dealership, I spent very little time there signing. I would recommend the dealership to anyone looking to purchase a new or used vehicle. More

Amazing experience, non pressure, calm, respectful and it didn’t take all day. Angel and Leon were both great. We have bought a few cars so we speak from experience this was not a typical car buying process. didn’t take all day. Angel and Leon were both great. We have bought a few cars so we speak from experience this was not a typical car buying process. We never felt they were trying to over sell us things, they listened and took great care of what we wanted. More

I recommend reading the reviews of the last year (I wish I had). These people are the lowest xxxx I've ever seen. Go to any other dealer, even if you have to drive. These crooks are terrible people that wil I had). These people are the lowest xxxx I've ever seen. Go to any other dealer, even if you have to drive. These crooks are terrible people that will screw you any way they can. They all talk about each other, and their own people told us to walk and that they wouldn't buy from them themselves. Hopefully, the owner (Bill) wakes up and takes a hard look at what is happening at his dealership before the people running it destroy his business. Jesús was bad enough, telling me to get lost over honoring the website’s pricing of $300 difference, (and in the process breaking the law), as well as refusing to provide a customer their options through FMC, even after multiple requests, because they were just too busy, but they could find the time once I arrived after driving 8 hours. They still never did. So I had a check in hand when I got there, and still had to sit in a chair for three hours while they tried to queue their appointments. The car wasn't even washed/detailed when I got there. I had to wait another hour to have them bring it back from across the street scratched to xxxx. I have to say, that's a first. I was then erroneously charged $9,500 for in-state taxes when I needed a one-way permit to drive back to another state. This is after asking the salesmen to make sure he mentioned it to the finance manager. But nothing tops that snake oil salesman, Raúl. He is a terrible human being, and anyone who’s given a chance on the sales floor will gladly tell you the same about him any chance they get. Raúl told me after driving with my family of 5 kids and a pregnant wife, this car isn't for you. Simply because I asked for compensation to fix the damages. Their internal estimate was $500 for each of the four rims they scratched to xxxx, plus around $2,000 for paint correction to fix the damage done when they simply wiped the car that was covered in dirt and dust with a wet rag. He said he would rather pay more to fix the car and eat it than sell it to a customer who drove from out of state. Raùl even told the finance manager he was not allowed to call or attempt to contact anyone above him, and he would rather deal with the repercussions of what he did than allow upper management to find out and help. Hopefully it was still worth it when everything unfolds. To top it off. Not a word from upper management. No reach out, no apology, nothing. This isn't even scratching the surface of what transpired. More to come when I'm legally able to tell my full story once the investigations have concluded. For anyone being sold a White 2025 Ford Expedition Max, don't buy it without requesting the repair orders. The car was heavily damaged and will have had extensive body work repairs done prior to driving off of the lot for the first time. More

We had a great experience buying from here. This was our 3rd vehicle purchased from Bill Brandt Ford. We have no complaints. Leon was especially helpful. This was our 3rd vehicle purchased from Bill Brandt Ford. We have no complaints. Leon was especially helpful. More

The salesman was very knowledgeable, helpful and professional. It was a very good experience, I recommend them. professional. It was a very good experience, I recommend them. More

Don't bother wasting your time with other dealerships. If you are looking for a a fair price, excellent customer service, and employees who take care of you throughout the entire process, Then Bill Brandt If you are looking for a a fair price, excellent customer service, and employees who take care of you throughout the entire process, Then Bill Brandt Ford is the right place! Special thanks to Robert and Kyle!! More

Straightforward, informative and helpful, the personnel who guided me through the purchase of my vehicle made the experience effortless while performing professionally and courteously. who guided me through the purchase of my vehicle made the experience effortless while performing professionally and courteously. More