Bill Black Chevrolet Cadillac

They answer all your questions fast and work with you until the end. Great in communication. until the end. Great in communication. More

sales person and finance manager were very good. Sales manager was less accommodating. Need better discount for full cash purchase. Sales manager was less accommodating. Need better discount for full cash purchase. More

Update: The service manager requested for me to contact him in regards to the incident that occurred at the dealership. I contacted him, thinking that he was looking for a resolve, however it was the compl him in regards to the incident that occurred at the dealership. I contacted him, thinking that he was looking for a resolve, however it was the complete opposite. I'm still confused of why he wanted me to contact him, I guess because I provided a negative review. The manager was no better than his employee, he stood behind the employees behavior and insisted he was correct. He informed me that his employee knew about warranties and I stated that if he knew that I was not supposed to be paying for the service unless the warranty company did not pay why did he take my money for the diagnostic testing of the car. I asked him why had his advisor not contacted Endurance to see if the claim would be covered, because the advisor did none of this. He stated there must have been a misunderstanding. I stated so your service advisor will take monies from people when they know that it is a possibility that the customer does not have to pay? I was shocked because even though I asked him this he continued to stand behind this behavior. I am disgusted beyond disgusted, because I have always thought this was good company to take your car to, however, I was mistaken. After, being on the phone with the manager and him insisting that I was wrong I asked what was the resolve to this issue and he stated its best you take your car somewhere else, in which I was, but no resolve. His point of reaching out to me was to let me know I was wrong. I contacted my warranty and they said no one had contacted them and that I am not responsible for any money and that my coverage would have paid for everything. Once again I will never go to a Bill Black Nothing!!! It was not the cost, it was the behavior and the acceptance of the behavior from upper management. I realize nothing is free in life, but to give your money away to people who behave this way towards their customers is out of order and that I will not do. Lesson learned. This service center is horrible. I had a appointment on Friday and did not receive a call in regards to what was going on with my car until Tuesday. Then after they informed me of some of what was going on with my car they Brandon said he would need to do additional diagnosis on the car very rudely. He was very rude and informed me that I would have to pay upfront even though I have a warranty in which is bumper to bumper. I have never experienced such rude behavior from a dealership. Then I asked him for the number for their corporate office and he said he could not provide me with it, but he could give me the number to customer service. He also informed me that it was good that I would not be utilizing their services. Needless to say I will never deal with this dealership again and will inform anyone who I know not to deal with this unprofessional company. If I could give them no stars I would do just that. More

This service center is horrible. I had a appointment on Friday and did not receive a call in regards to what was going on with my car until Tuesday. Then after they informed me of so I had a appointment on Friday and did not receive a call in regards to what was going on with my car until Tuesday. Then after they informed me of some of what was going on with my car they Brandon said he qould need to do additional diagnosis on the car very rudely. He was very rude and informed me that I would have to pay upfront even though I have a warranty in which is bumper to bumper. I have never experienced such rude behavior fom a dealership. Then I asked him for the number for their corporate office and he said he could not provide me with it, but he could give me the number to customer service. He also informed me that it was good that I would not be utilizing their services.Needless to say I will never deal with this dealership again and will inform anyone who I know not to deal with this unprofessional company. If I could give them no stars I would do just that. More

Took my daughter to buy a car and ms Valerie helped us . She was great in all aspects of her job and made us feel like family. Thank you so much. She was great in all aspects of her job and made us feel like family. Thank you so much. More

Excellent salesperson. Very informed and knowledgeable of product. Courteous, polite and respectful of customer satisfaction. Valerie Benton Smith was my salesperson. Extremely professional. product. Courteous, polite and respectful of customer satisfaction. Valerie Benton Smith was my salesperson. Extremely professional. More

Car Dealer Valerie Benton Smith made me very comfortable knowing I’ll get the support I need in the future long term and received a Completely Satisfied Auto Buying Experience! I highly recommend her AS YOU knowing I’ll get the support I need in the future long term and received a Completely Satisfied Auto Buying Experience! I highly recommend her AS YOU WILL ABSOLUTELY LOVE the experience!. I have told my friends and family about Valerie at Bill Black Cadillac! #ValerieBentonSmith #BillBlackCadillac More

We had an incredible luxury experience with Dr. Valerie Benton Smith! The experience was memorable! She is very classy, efficient, knowledgeable and so professional. She was very patient and helpful to me Benton Smith! The experience was memorable! She is very classy, efficient, knowledgeable and so professional. She was very patient and helpful to me and my husband. Valerie also made this experience fun! She gave us a bottle of Award-Winning Wine to celebrate our purchase and a Certificate after we completed the Cadillac Technology Class! We are very happy with our Brand New Cadillac and will visit Valerie and Bill Black Cadillac again in the future. We highly recommend her. More

These guys were great to deal with! We worked everything out on the phone ahead of time and when I got there, they actually stuck to their word and the deal went smoothly and quickly. Way better than the ba out on the phone ahead of time and when I got there, they actually stuck to their word and the deal went smoothly and quickly. Way better than the bait and switch I got at Terry Labonte a week prior. More

I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M. More