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Biggers Mazda - Service Center

Elgin, IL

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9 Reviews

9 Reviews of Biggers Mazda - Service Center

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December 08, 2023

Biggers Mazda in Elgin I truly dislike the service department through the years!! I had a previous CX5 and kept thinking I don’t want another Mazda because of this dealership. They treat women d More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager Jason
December 27, 2022

Brought my car in for simple oil change service. My SUV was taken over night for a 70 mile joy ride. After getting my car back we agreed to gas fuel up. And a free oil change. When I scheduled an oi More

by Earl lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arnold Mack
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

I needed a small touch up to my car. When they found out how far I lived from the dealership, rather than schedule an appointment, they called a technician from a different dealership to More

by a4littlemen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2012

I have 100% of my service on my 07 Mazda performed at Biggers Mazda. Mostly oil changes as I have followed Steve's advice with good results. In my opinion they have never tried to push anything. Both Ste More

by jefkoh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw and Jason, Art Smith, Jason Myers
April 07, 2012

I took my 3 to this dealership because the service at another Mazda dealer was subpar. Steve Kershaw has been great to deal with - he treats my vehicle as if it was his own. I have not found that attitud More

by rcapo1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw, Art Smith, Jason Myers
April 05, 2012

My association with this dealership began with the purchase of a new Mazda6 Sportwagon in 2004 and has continued with new car buys of a 2007 CX-7, a 2010 MazdaSpeed3 and a 2012 Mazda5 that my wife jus More

by NastyDog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw/Service Mgr., Art Smith, Jason Myers
February 04, 2012

Steve makes you feel like you are an important Biggers Mazda customer ! He's concerned about your service and strives to do the best job possible. I'll be back. I came to Biggers because they adverti More

by Tbdomenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw, Art Smith, Jason Myers
January 26, 2012

Have always found a friendly and professional atmosphere when having my car serviced.Steve and his team do a great job of servicing my car, ontime and fairly priced. More

by FBucaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw, Art Smith, Jason Myers
February 17, 2011

I recently had a service appointment @ Bigger's Mazda and again, I had a Wonderful experience! We have two Mazda's in our household, and our next two vehicles will be Mazda's in the near futue. Steve Kershaw More

by JamesVaraIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kershaw , Art Smith, Jason Myers