Biggers Mazda

I began my search for a new Mazda by researching price and inventory on the internet. After requesting some information, I was contacted by Jonathan Sammons at Biggers Mazda. What a refreshing change of and inventory on the internet. After requesting some information, I was contacted by Jonathan Sammons at Biggers Mazda. What a refreshing change of pace he was! I had many questions and wanted straightforward answers and Jonathan always had the information I needed. He was always willing to take the time and answer ALL of my questions (and I had a lot of them!) There were no typical "car salesman games" just a very unpressured, good experience. We have owned a number of Mazdas previously and had them serviced at Biggers. Steve Kershaw, the Service Manager, has always taken care of our cars like we were family. Their service department is top notch -- definitely something to think about when buying a new car. Bottom line--Biggers takes care of their customers! More

Everyone at the dealer was very friendly and informative from the time I walked in to the time I left. I had first gone to a Mazda dealer in Naperville to view a used Cx-7 and was given minimal attention, w from the time I walked in to the time I left. I had first gone to a Mazda dealer in Naperville to view a used Cx-7 and was given minimal attention, was spoken to very rudely, and was not given information on different payment options or deals. On my way home from that unpleasant experience, I stopped by the Biggers Mazda dealer which is where I bought my last car. Franco was very nice and came outside immediately to answer any questions. We went on a test drive and he described many of the deals and incentives going on at the time. Over the next few days, I spoke with Jonathan when Franco was not available. Jonathan was very knowledgeable about each different CX-7 model and the different inclusions that came with each one and the price differences. Before I left with the new vehicle, he Jonathan thoroughly explained everything inside and outside of the car to both my fiancé and me. He helped me choose the CX-7 model that was right for me. Overall, everyone went above and beyond to help me feel comfortable during my new purchase and definitely made me feel welcome and valued as a customer. More

They were very helpful in helping us decide what model to buy and explaining all the car's features to us. We were very indecisive and visited the dealership several times and each time they took their time buy and explaining all the car's features to us. We were very indecisive and visited the dealership several times and each time they took their time to show us the cars. They also offered us a very competitive price for the vehicle we purchased. More

Had a very wonderful experience and enjoyed working with Brian Adams. I would highly recommend this dealer to any family and friends. also, manager Carl was very informative and willing to work with my paym Brian Adams. I would highly recommend this dealer to any family and friends. also, manager Carl was very informative and willing to work with my payment options and the price on the vehicle. Jose More

Buying a new car is not something I do often. Consequently I take my time researching, test driving, etc. Two friends were driving the Mazda 6 and were pleased so it was on my list of cars to co Consequently I take my time researching, test driving, etc. Two friends were driving the Mazda 6 and were pleased so it was on my list of cars to consider. I also was looking at the Honda Accord, Hyundai Sonata, Chevy Malibu, Pontiac G6, Saturn Aura, and Ford Fusion. (Granted the Pontiac and Saturn were forced to be much less expensive for consideration.) From the very beginning the Biggers Mazda team made me feel comfortable. Since I work full time plus am active with a charitable organization, my time looking at cars was limited to later in the evening or on Saturdays. The Mazda team was the most accomodating and not intimidating at all. We had several conversations but it was never a high pressure sales atmosphere. For example, when we were talking "numbers" they were very direct and presented numbers. Unlike some of the others that would give me an approximation at best. In fact the Honda dealer wanted me to give them $500 before they would quote the Accord I wanted. Could I have gotten a better price? Who knows? What I do know is that I feel good about my purchase. I was treated with respect. They kept the buying process as a "no pressure" event. I get compliments on the car and I love driving it. After 4 months I have almost 7500 miles on the odometer. I would recommend Biggers Mazda to any of my friends. More

Franco went above and beyond with finding the car I wanted, when I needed it. After being having my previous car totaled in an accident, I needed a new car fast and knew what I was looking for. After wanted, when I needed it. After being having my previous car totaled in an accident, I needed a new car fast and knew what I was looking for. After making arrangements to have a car driven in from Indianapolis, Franco went on his DAY OFF to go get my car so I would have it in time before my rental car coverage ran out. I couldn't believe the quality of service from that act alone. Both my brother and Dad recommended Biggers Mazda to me, and its very apparent why: their customer services goes above and beyond. More

I recently purchased a 2005 Mazda3 from Biggers Mazda and had an absolutely wonderful experience. My sister and her husband highly recommended this dealership after purchasing their CX7 in September 09. Th had an absolutely wonderful experience. My sister and her husband highly recommended this dealership after purchasing their CX7 in September 09. The salesperson that handled my transaction was Brian; I also worked closely with the general manager Ron. I came to Biggers with the intention of leasing a 2011 Mazda3, and was pretty dejected when that fell through. Brian not only didn't allow me to get discouraged, but was able to place me in a car that met all of my needs (style, quality of vehicle, price range etc). My situation was a little unusual compared to the normal car buying experience but Ron did everything possible to make sure I was satisfied and did not give up on me even when I was ready to wash my hands of it. Brian even met me at the dealership when he wasn't working, when I decided to proceed with my purchase. I do not typically write reviews, but such a positive experience with Brian and Ron has moved me to do so. Brian's professionalism & know-how, combined with his friendly, go-getter attitude made me extremely confident in my decision to purchase my car from Biggers. Ron was very hands-on and made sure I was comfortable with my decision, answered any questions I had and carefully walked me through every bit of the process. I will certainly refer family and friends to Biggers Mazda in Elgin. More

Very good service. People so nice! Chicago Dealers must learn from this mans how to work w/ people. We fill no pressure on as. Every thing go well and easy. We have very good deal an car we buy and trade. learn from this mans how to work w/ people. We fill no pressure on as. Every thing go well and easy. We have very good deal an car we buy and trade. Thank very much Biggers Mazda Elgin Dealers. More

Originally, my husband went in to purchase a used Honda. Originally, my husband went in to purchase a used Honda. While we were doing the paperwork I was attracted to a 2010 CR-7 in the showroom. I fell in Originally, my husband went in to purchase a used Honda. While we were doing the paperwork I was attracted to a 2010 CR-7 in the showroom. I fell in love with the car and currently am driving it due to their help in getting me in to it at a payment that was workable for me. I am currently going back to the dealership to purchase my third car from them this month for my daughter. I am purchasing back my trade-in. My decision to go back to them was due to their willingness to help and work work with you. They are the friendliest, most personable dealership on Rte. 19 and are a pleasure to work with. They have not only won my business but won my heart! The best advertising is by mouth and I have done nothing but praise the wonderful Mazda Team on Rte. 19!!! Thank you!!! More

The process of finding a price which would be satisfactory for both the customer and dealership was short, effective, and fair. Also Marco Palacios covered all details of the operation of the ca satisfactory for both the customer and dealership was short, effective, and fair. Also Marco Palacios covered all details of the operation of the car. It was the only Mazda dealer I visited because I felt they dealt with me fairly and they had the car I was interested in. I compared prices of other dealers on the internet. More