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Biggers Mazda
Elgin, IL
449 Reviews
Biggers Mazda — Your Premier Mazda Dealer Serving Elgin and the Greater Chicago Area
At Biggers Mazda, we’ve built our reputation on one simple promise: providing quality vehicles at prices our customers can afford. Our award-winning team is here to answer your questions, help you find the perfect Mazda, and make your buying experience simple and stress-free.
Whether you’re searching for a new Mazda or a reliable pre-owned vehicle in Elgin, Schaumburg, Crystal Lake, or Chicago, you’ll find it here at Biggers Mazda. Visit us today — or give us a call — and let us help you get behind the wheel of the car you’ve been dreaming about.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 449 reviews
April 18, 2026
My brakes our very noisy, even though they are relatively new. It's embarrassing having to explain to people that "it's just the way Mazda brakes are". My wife doesn't want to drive my car because she feels new. It's embarrassing having to explain to people that "it's just the way Mazda brakes are". My wife doesn't want to drive my car because she feels unsafe with the noise. In 50 years of driving dozens of cars, I've never experienced brakes that squeal and clunk like this, yet the advisors just say it's surface rust. I park my car in a heated garage, so I suspect there is more to it than that. I like the car, but not being able to correct this issue is very frustrating. This last time I was provided with a loner, and the same model, albeit new, had no noise when braking. The staff was friendly and professional, but just not willing or able to correct the situation. The brakes were changed about 5-6K miles ago, and it's been noisy ever since. As far as the dealer, it's very clean, modern, and the staff is friendly. So I'm sure how to rate them fairly. If they could fix my brake issues, I would rate the dealer a 5, but the car's ongoing brake noise make's the brand only a "1", unfortunately. More
by Bill B
Verified CustomerEmployees Worked With
Other Employees :
I've dealt with 3-4 people, only recall one of them by name.
April 14, 2026
Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. work with. I will definitely make my next car purchase from Biggers Mazda. More
by ppagliuco
April 12, 2026
All areas of dealership are clean. Service area is on time, keeps you posted and very friendly. Service area is on time, keeps you posted and very friendly. More
by ptrlugo
Employees Worked With
April 11, 2026
I recommend this dealership for car sale and auto service. I bought my CX90 without any pressure from the agent. I had the car serviced more than a few times and they were done correctly and in timel service. I bought my CX90 without any pressure from the agent. I had the car serviced more than a few times and they were done correctly and in timely manner. More
by psanpedr
April 09, 2026
Miles was a great person to work with for my new Mazda. He was very open with the terms and conditions of everything and very communicative with giving updates for each part of the process. He was very open with the terms and conditions of everything and very communicative with giving updates for each part of the process. More
by victoria.dandrea
Employees Worked With
April 08, 2026
It was really bad I'm not sure if the mechanic even inspect my vehicle the video he sent me literally said blah blah blah blah then I was charge with for the inspection. inspect my vehicle the video he sent me literally said blah blah blah blah then I was charge with for the inspection. More
by meak299
April 05, 2026
Brought my car in due to Check engine light error. I was served although I was warned the they may not get to it. Loaner car was issued but car issue was resolved by evening. Thank you for your quick I was served although I was warned the they may not get to it. Loaner car was issued but car issue was resolved by evening. Thank you for your quick response. More
by Borges Family
Employees Worked With
Female
April 05, 2026
Biggers goes above and beyond to make transactions go smoothly & will do what they can to make sure you’re comfortable in their hands-which is why they’ve had my business for over 20 years! smoothly & will do what they can to make sure you’re comfortable in their hands-which is why they’ve had my business for over 20 years! More
by doubleb_02
April 04, 2026
Not great, I usually have good service but the other day you guys never texted me with what was wrong with my vehicle and I ended up waiting an extra 1.5 hours with no one that checked on me or anything. Yo you guys never texted me with what was wrong with my vehicle and I ended up waiting an extra 1.5 hours with no one that checked on me or anything. You guys didn't even offer me a discount or coupon or anything, I'm not impressed More
by Gregsoltess0
