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Big Star Hyundai - Service Center

Friendswood, TX

4.3
782 Reviews

782 Reviews of Big Star Hyundai - Service Center

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October 21, 2024

Me gustó mucho como me atendieron , fue un poco larga la espera pero me sentí confortable en el lugar . More

by almagaytan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Hartung
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 21, 2024

Ot was a great car buying experience. All Representative was very professional, pleasant and knowledgeable. More

by Debra wafer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzNatalie zzDiosdado
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 21, 2024

Big Star Hyundai always provides great customer service. I leave my vehicle in good hands knowing that it will be taken care of both proficiently and within a timely manner. Big Star Hyundai never disappoin More

by STACYSOPHIALACOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Shurafa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celcilia Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devante Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyiamond Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBridget zzGutierrez
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 20, 2024

I had a fantastic experience at Big Star Hyundai Service Center. They were incredibly efficient, providing an oil change, tire rotation, and a complimentary car wash and detail all in one visit. The staff’s More

by SANREY1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 20, 2024

I feel the practices are deceptive. Was told the car was one price but found out it was $9000 more. Too many unwanted and unadvertised add-ons. The car is good though. No issues. I woul More

by Ron_legge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Karamitsos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lisandro Sosa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Valor Ojeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy was good.
Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

October 20, 2024

My Santa fe’s AC outlet became loose and out of place after they replace the engine. I asked the service agent why did it happen but he told me i have to pay if i want them to take a look at it. I am dis More

by yammies24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 19, 2024

The people there were friendly and helpful— made purchasing a car easy and without a hassle. More

by minnalynn91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isiah Mosely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 19, 2024

They ok … I’m already having issues with my car & it hasn’t been a month More

by dasiamarshall93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kohl Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dyiamond Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

October 18, 2024

Juan is very knowledgeable. Kept me in the loop as things progressed. Happy to return for future services or repairs More

by SHUKLAMITANSHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 18, 2024

The facility is nice & clean, very quiet & relaxing atmosphere with snacks and good car service. More

by MEGWIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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