Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Big Star Hyundai - Service Center

Friendswood, TX

4.3
782 Reviews
Call Service Center (281) 819-4846

782 Reviews of Big Star Hyundai - Service Center

Sort by
October 27, 2024

Great professional service and patience. I really appreciate Ms Rose Rodriguez for working with me More

by odessa1959stanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Rodriguez
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

The employees always work hard to address our issues or concerns in a timely manner. Thank You Big Star Hyundai. More

by trogers100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

Did not have a total for my AAA discount on the bill. Not happy to have it brake grommet which cost six dollars and almost 400 labor. Look like a 15 minute job. More

by markregister0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

Oct 30, 2024 -

markregister0 responded

Picked up my car on Wednesday, 23 October. Broke down on me five or six times on my way home which is only 15 miles. I AAA Service wrecker driver, replace the fuse for the brake light switch, car was working as it should for about five days. Just today it broke down on me three times. With the same error.

Oct 30, 2024 -

Big Star Hyundai responded

Sorry to hear that you are having ongoing issues. The electrical concerns that your vehicle had been having were traced to the faulty brake pedal and a bad battery. The brake pedal was activating your brake light which was in turn continually draining the battery causing battery degradation. We also recommended battery replacement, but that service was declined. If you wish to have this repair completed to match our diagnosis, please reach out to us directly and we would be happy to get that scheduled.

Oct 31, 2024 -

markregister0 responded

My battery doesn’t seem to be the problem. Brake light switch fuse is shutting down the car while driving down the road. I expect this to be covered under warranty to repair.

Dec 13, 2024 -

markregister0 responded

My battery was just fine. After numerous malfunctions, I went to a local repair shop and they responded by replacing the brake light switch. This repair was done and the car is running great now. Your diagnosis was faulty and I don’t believe I’ll be dealing with Hyundai again. Thank you.

October 25, 2024

Every thing was fine. Wait time was much longer than expected though. That was unfortunate More

by ajtexans02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 25, 2024

Fast friendly and love the videos and communication The lift was also on time and very convenient More

by GATUBELLA05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall their names but everyone was great
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

Adrian is always helpful. Very professional. Never pushy. Will always bring car into Big Star More

by sleeplessinillinois76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 24, 2024

Super friendly and helpful people. I will continue to use this use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

October 24, 2024

Great customer service friendly staff Long wait time over 2 hours to have oil changed More

by CLEARLAKEMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 24, 2024

Just finding out my wheel lock key was not placed back in my Santa Fe. At another location got svc and not found. More

by Martha Quintero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 23, 2024

Adrian was great as always! Explained what was being done and got me in and it quickly More

by JYEAKEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

1
...
24
25
26
...
79