Big Star Ford

Unbelievable My son had great credit, 700 plus, Great job 18.00 an hour,paid off car loan,paid off personal loan.Couldn't buy a truck with them. Btw he bought a My son had great credit, 700 plus, Great job 18.00 an hour,paid off car loan,paid off personal loan.Couldn't buy a truck with them. Btw he bought a truck from a competitor. Never go to a corporate dealership, go to a dealership that is owner operated. They will have your back. To add insult to injury, i worked here,and my son went to another dealership to make his first purchase. Way to go big star ford. I no longer work there. More

Very, very good. Everyone was courteous and kind. While we were waiting, employees making sure we were comfortable and if we needed water and all. Once we got to the Everyone was courteous and kind. While we were waiting, employees making sure we were comfortable and if we needed water and all. Once we got to the finance manager, we were in and out of his office in about 25 to 30 minutes. Very nice people. More

Loving my car NEF gave us a good deal on the car. He was patient and work with us until we were satisfied. He also hooked us up with a good insurance company. NEF gave us a good deal on the car. He was patient and work with us until we were satisfied. He also hooked us up with a good insurance company. More

Excellent sales service They are easy to work with and polite. Outstanding responsiveness. One of the few dealerships in the Southwest that I have worked with that does inde They are easy to work with and polite. Outstanding responsiveness. One of the few dealerships in the Southwest that I have worked with that does indeed take care of the customer with honesty and respect. I would definitely do business with them again. More

great service Awesome service, sales staff always ready to help. Trinity ,Tessa ,Tony are the best at what they do.I have seen the Dealership go through some growin Awesome service, sales staff always ready to help. Trinity ,Tessa ,Tony are the best at what they do.I have seen the Dealership go through some growing pains but are pass that and getting better everyday.Keep up the good..great work More

great excellent service I have been a customer of this dealership for almost 5 years. Service department has always given me top notch service on 5 fords that I have had ser I have been a customer of this dealership for almost 5 years. Service department has always given me top notch service on 5 fords that I have had serviced here. recalls-oil changes-repairs Sales dept 5 years ago was bad and dishonest when it was Southern Ford Bunch of crooks back then. So new purchases for me happened at another dealer in Katy. However, with ownership change and dealer name change there have been many many improvements. Sales dept has come a long way and has become competitive in pricing so much so that I left my other dealer in Katy for recent purchases here They finally beat the competition on pricing . Excellent service department Every time I make and appointment in advance I am taken in right away and serviced in a fast manner. As of today, 8/25/16 I experienced a whole lot of new people working there. Advisors, mechanics, salesmen, and managers running around were almost all new people!! Until I receive bad service, which I do not believe will ever happen, I recommend this dealership very strongly. For the record I currently own 4 Fords too!!! More

A positive experience I had an overall positive experience. I ended up paying at or near the price I expected. I waited over an hour to start the finance portion. Once st I had an overall positive experience. I ended up paying at or near the price I expected. I waited over an hour to start the finance portion. Once started it went pretty quickly. More

Little Nef was very helpful! And will eventually buy from hi Very clean dealership with very nice Salesmen was very helpful and friendly! He likes to followup and is very personable ! He is a valuable asset to t Very clean dealership with very nice Salesmen was very helpful and friendly! He likes to followup and is very personable ! He is a valuable asset to the dealership More

Great place I called and texted a salesmen for a for and shortly after I got a phone call from the new car manager buzz. Man did that guy take care of me and sque I called and texted a salesmen for a for and shortly after I got a phone call from the new car manager buzz. Man did that guy take care of me and squeeze every penny out of my trade and dropped the price on the vehicle I'm buying to where they made little money on it. Clay took over the sale and made everything just the way I wanted it. There is no way any other dealer could beat the price on what I was getting. Everyone was super nice. I'll be back that's for sure. Stop by and see clay !!! He will take care of you. Tell him you want the jeremy deal. More

Nef is the best at customer care! I was in a jam and needed help right away. Nef went out of his way to take my call, listen, and help me get the vehicle registration I needed so I cou I was in a jam and needed help right away. Nef went out of his way to take my call, listen, and help me get the vehicle registration I needed so I could get back to work as an Uber driver. Given everything I was going thru including the death of my mother, the time he took to make sure I got what I needed meant the world to me. He was honest and forthright and did what he said he would do. I highly recommend doing business with him. More