Big Star Ford

Extremely Disappointed If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY If I could rate them a Zero I would. I bought a brand new Ford Mustang, drove it off the parking lot and the check engine light came on. It's now DAY FOUR and they still have no idea what's wrong with it. Oh and here's the best part, you have to call them for updates. They Never Call You Back...even when they say they will. When they want your business you're great. After they get your business, you're just another number. More

Great car buying experience!! We had a great car buying experience!! I highly recommend this dealership and all the staff! Cody found us exactly what we were wanting and it went ve We had a great car buying experience!! I highly recommend this dealership and all the staff! Cody found us exactly what we were wanting and it went very smoothly and quickly, we will be doing more business and sending folks his way! More

So disappointed Absolutely awful. I visited 3 times in one day trying to make a deal to get my wife the car she's always wanted. Took my wife and 3 year old on the se Absolutely awful. I visited 3 times in one day trying to make a deal to get my wife the car she's always wanted. Took my wife and 3 year old on the second visit. Spent an hour and did the usual back and forth. After we couldn't come to terms, I decided to leave. Then it got bad. 15 minutes after leaving our salesman (Clay) called and had talked to his manager and got the numbers where I was comfortable. Actually it wasn't right were I wanted. About $600 off but I figured I was happy, she'd be happy. We all win. Dropped my wife and kid off at the house and headed back to the dealership at 9:45 to finish the paperwork and get back home in a new suv. Sat down with the finance dept and all the sudden the price jumped $1900 dollars because of the window tint they say (fees it was labeled) Now we are back up a few grand for a $75 two window tint job and what they claim is an alarm they added (I'm pretty confident its factory from ford, there was no aftermarket fob or anything but I could be wrong on that part) What's the worse? I have a voicemail from my salesman that says the specific price for the vehicle and what they'd pay on my trade. Looks like they won't be honoring what I was told, and drove half way across Houston 3 times for. More

Super Experience with buying my truck at BIG STAR FORD! My truck buying experience with Nef Gutierrez was great! He was professional and very helpful. For a great buying experience, see Nef Gutierrez at B My truck buying experience with Nef Gutierrez was great! He was professional and very helpful. For a great buying experience, see Nef Gutierrez at BIG STAR FORD-Pre Owned. More

Wonderful; excellent I really enjoyed my time there. Car shopping is always challenging and everyone there was very helpful. Jacques was absolutely amazing; he went above I really enjoyed my time there. Car shopping is always challenging and everyone there was very helpful. Jacques was absolutely amazing; he went above and beyond for us so we could purchase our new vehicle. I would highly recommend this place. Thank you!!! More

Super experience Great experience ..Jacques Davidson did a great job getting me in and out quickly to meet my busy schedule. And made sure I understood all the optio Great experience ..Jacques Davidson did a great job getting me in and out quickly to meet my busy schedule. And made sure I understood all the optional features on my new ford truck I will defiantly refer him to anyone looking to purchase a Ford. More

Quick and painless Pleasant car buying experience. My husband did the negotiating. I stopped by later to finish the paperwork. It was quick and painless. I would rec Pleasant car buying experience. My husband did the negotiating. I stopped by later to finish the paperwork. It was quick and painless. I would recommend Big Star and Derek to anyone. More

No pressure and willing to work Nef Gutierrez, used car sales department was very professional and willing to go above and beyond his job description to make sure I received the car Nef Gutierrez, used car sales department was very professional and willing to go above and beyond his job description to make sure I received the car and service I needed to get the car I wanted. More

service provided I received a great car deal from my salesman and the financial office. They worked hard to provide me with a great service. I got a payment that falls I received a great car deal from my salesman and the financial office. They worked hard to provide me with a great service. I got a payment that falls within my budget and that was important. More

James Glasper was top a salesman, glad to be helped by him I feel I was treated with great respect, James Glasper is a super salesman I surely will recommend him to others Hope he keeps doing good An m I feel I was treated with great respect, James Glasper is a super salesman I surely will recommend him to others Hope he keeps doing good An many thanks to all the people at big star ford More