Big Star Ford

Very shady expirence I went in on a Saturday and worked a deal on 2016 platinum f150 and ended up leaving a deposit and trading my old truck in. They said they would have I went in on a Saturday and worked a deal on 2016 platinum f150 and ended up leaving a deposit and trading my old truck in. They said they would have the truck Monday and it would be ready Tuesday. I call on Tuesday and still no truck and when they send me the invoice or "pencil" so I can get the payment ready it suddenly went up a couple thousand dollars then origanlly agreed upon. After back and forth all day I agree to a higher price then before just to get the deal done. Then after I questioned the "fees" because they seemed high also the manager cancelled the deal and refunded my deposit. Could have been a real easy deal if they would have honored the price they agreed upon on Saturday. More

Easy to deal with, friendly staff Very easy experience dealing with Buzz and Clay. Very efficient and informative with respect to order, processing and delivery. Top notch experience a Very easy experience dealing with Buzz and Clay. Very efficient and informative with respect to order, processing and delivery. Top notch experience and would definitely purchase from Big Star again. More

Great dealer ship My frist time buying from Big Star ford was great. The sals manager Buzz and his sales person clay gave me gave me top notch service. They made sure t My frist time buying from Big Star ford was great. The sals manager Buzz and his sales person clay gave me gave me top notch service. They made sure to listen to my needs and wants, and did there best to get it for me. Also the financial personal charles made it non-nail-biting for me . He to made sure to listen to where i beeded to be in price. He and the sales team lead by Buzz made sure i got close to my payment. I do appreciate all that buzz and his team did fir me. I will with no doubt buy from them again. Keep up the great service. More

Never again!! I purchased a vehicle from Big Star and used this dealership for service and body repairs. They pressure you into buying a vehicle and then cannot de I purchased a vehicle from Big Star and used this dealership for service and body repairs. They pressure you into buying a vehicle and then cannot deliver on any promises. You drive. We listen. Listen to who? I have purchased another vehicle from another dealership that knows how to treat its customers. Do not let prices tempt you. This is the worst Ford dealership in Houston. More

Horrible Please beware of the sales people and the finance people, they scam people, they tell you one thing then they charge you a lot of fees on paper that t Please beware of the sales people and the finance people, they scam people, they tell you one thing then they charge you a lot of fees on paper that they do not disclose or explain upfront. Then when you question them after the fact, they say "we can't do anything and that's the way it is! Read everything before signing! The worst experience of my life 😡 More

It was a good experience It was so far the best car buying experience I have ever had. Everyone was very professional and friendly. I would definitely come back to big star fo It was so far the best car buying experience I have ever had. Everyone was very professional and friendly. I would definitely come back to big star for my next car. More

Great exciting The sales guy Al new hist Vehicles knew his price knew what he had out on the lot work to get my figures to what I wanted to pay The sales guy Al new hist Vehicles knew his price knew what he had out on the lot work to get my figures to what I wanted to pay More

Used Truck Our experience this past week went exceptionally smooth. Our interest in your dealership stemmed from the high quality vehicles priced reasonably well Our experience this past week went exceptionally smooth. Our interest in your dealership stemmed from the high quality vehicles priced reasonably well. The sales department and financing experience met our expectations in each component except for the duration of wait time to go in to the financing office. Each person was helpful, and attentive to our needs. I look forward to visiting the dealership again, should we decide to purchase another Ford. More

Great service by entire team. Great service by the entire team. Derek Frank has great customer service and a perfect salesman I did not wait long and was informed every step of Great service by the entire team. Derek Frank has great customer service and a perfect salesman I did not wait long and was informed every step of the way. I purchased exactly what I was looking for. More

Great Experience Gerald West took good care of us and got us a good deal. He was very professional and funny. I was tired and sick, he made me laugh and the experience Gerald West took good care of us and got us a good deal. He was very professional and funny. I was tired and sick, he made me laugh and the experience as pleasant as spending money can be. More