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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
August 15, 2017
Horrible Customer care. When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and sche When I purchased the vehicle I was told that if I had any problems with the vehicle needing service. I was to contact the Service Department and schedule an appointment. When I brought the vehicle in I was told to stand at a counter and a service person would be out shortly. Approximately 15 minutes later a attendant who parked cars asked me had I been helped. He then directed me to a employee named Gregory. This individual made feel as though I was interrupting him. He was not professional and he did not answer any of my questions. I asked to speak to a manager; he responded by saying I don't know where he is. I than asked to speak to the General Manager, he responded shortly, he went to lunch. He told me that I had to leave my vehicle for 24 hours, I asked him if he had a courtesy vehicle, he said he did. He asked me where I lived I told him Webster. He said the courtesy vehicle could not take me. He then order a uber, said it would be there in three minutes. 15 minute later I was on my way. It has been over 24 hours, did not here from him. I text and called. I spoke with him on the phone, I asked about the status of my vehicle and he indicated that they were still trying to determine what was wrong with the vehicle. I inquired as to why he did not call me to inform me of this? He replied that he was just getting to his phone calls, and I did not give him a chance to call. Horrible Customer Care. More
by rroper
Employees Worked With
Gregory
July 21, 2017
Poor Integrity - Went Back on Their Own Agreed Deal I’m highly disappointed with the integrity of this dealership. For my own credibility, (because I have little respect for enraged reviews without suff I’m highly disappointed with the integrity of this dealership. For my own credibility, (because I have little respect for enraged reviews without sufficient reason) I have personally purchased the following vehicles at the dealerships listed. I’m more than happy to discuss my experiences at any of these dealerships as I may have purchased more vehicles than tennis shoes in the past few years. 2004 Nissan Titan SE (Pre-owned – Allen Samuels Dodge in Katy) 2013 Ford Fusion Titanium (New – Helfman Ford in Stafford) 2014 Dodge Challenger R/T (New – Allen Samuels Dodge in Katy) 2014 Nissan Titan Pro-4x (New – Douglass Nissan in College Station) 2013 Ford Mustang GT/CS (Pre-owned – Patterson Auto Group in Wichita Falls, TX) 2015 Dodge Challenger R/T Scat Pack (New – Ryan Dodge in Sealy) I was very excited to look at a particular pre-owned car on the lot today and worked with Kevin Butcher. We went on two test drives, he gave me space to look over the car myself, then we returned to his desk to negotiate a sales price. There were several back and forth trips to the manager’s office, but ultimately, after I started to leave the dealership, I received a call from Kevin stating that his managers agreed to the said price, IF I return to purchase the car right now. Since this was the price I wanted and Kevin had the managers’ approval, I returned to the office to begin signing paperwork. I was fully committed to purchasing the car. They asked me to return to Kevin’s desk and had me wait for 10-15 minutes. I grabbed the keys and stepped outside to look over the car once again. Much to my surprise, Kevin met me at the door outside and told me, (Get this!) they couldn’t do the deal they just agreed to. After taking off work and spending four hours of my afternoon there, I can’t say much more than I am highly disappointed with the level of service, Big Star Ford has provided. I am personally in Sales and know that once you have agreed to a deal, it’s not right to go back on your handshake. I hope this helps anyone with intentions to purchase a vehicle here. I called and promised that I would write a review of my experience here, and this is me staying true to my word. Unlike the sales team at Big Star Ford in Manvel. -Sincerely, Chase A. Smolik More
by Chase Smolik
Employees Worked With
Kevin Butcher (Great Employee, Manager is who backed out)
July 12, 2017
Daugther first car We had a cool experience with big star dealership I brought my daughter first car here, and I can tell you she loves her car. The service was awesome We had a cool experience with big star dealership I brought my daughter first car here, and I can tell you she loves her car. The service was awesome if I decided to buy a ford this will be where I come to Thanks for experience More
by Towboater47
Employees Worked With
Taaha
July 11, 2017
Great experience with Buzz and Al meeting all of our needs. We have a history with Buzz, but he was not there when we popped in. Al was eager to help and knowledgeable about the cars. He quickly explained that We have a history with Buzz, but he was not there when we popped in. Al was eager to help and knowledgeable about the cars. He quickly explained that Buzz would return and call. In the meantime we were shown cars that we could compare and test drive. These two were a great team. Between them we got exactly what we asked for and were pleased with the deal. THANKS GUYS!!! More
by HappyDriver
Employees Worked With
Al Wade and Buzz Morgan
June 10, 2017
Horrible lying service department Worst Ford service department in the country. Use Ron Carter in Alvin if you need servicing on your vehicle. Big Stars service department managers are Worst Ford service department in the country. Use Ron Carter in Alvin if you need servicing on your vehicle. Big Stars service department managers are habitual liars. More
by No more Big Star
Employees Worked With
Service department shisters
June 10, 2017
Good experience Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great experien Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great experience overall. More
by Legndzkiller
Employees Worked With
Daniel Nguyen
May 15, 2017
Baiting This person Ali at big star ford in Manvel told me on the phone that he will set an appointment for me come and test the vehicle I wanted and look ove This person Ali at big star ford in Manvel told me on the phone that he will set an appointment for me come and test the vehicle I wanted and look over the trade in vehicle. I texted him that I'm on my way and he said "welcome". So I show up and I'm met by another person that didn't even know what I was doing there who told me that they SOLD the car last night. They then tried to sell me other cars. I walked out. They probably never had the car and was baiting to get you there. Extremely unprofessional and I would never give my money to these people. More
by Kevtex
Employees Worked With
Ali
April 06, 2017
Kevin was the BOMB!!! Great staff!!! Kevin was the awesomest! Very helpful, very courteous, very kind, very professional. I never saw him frown the whole time I was in the Great staff!!! Kevin was the awesomest! Very helpful, very courteous, very kind, very professional. I never saw him frown the whole time I was in the dealership. He was on top of everything!!! He anticipated my every move. Pretty quick too! I would definitely come back again for my next car!!!! More
by Baby boomer
Employees Worked With
Kevin
March 31, 2017
Could be a scam....? Big Star Ford - Manvel Texas. Experience started off OK but as with all previous dealerships I have purchased cars from the sales people love to play Big Star Ford - Manvel Texas. Experience started off OK but as with all previous dealerships I have purchased cars from the sales people love to play on your emotions, leave you waiting forever and generally tell you a bunch of nonsense. This was no different. Anyway having agreed my trade in and a cash payment for the remainder I was ready to write a check. The dealership had all the necessary personal information etc. Then came what I can only class as a scam? Please complete this credit reference for your Title documentation. What rubbish. When I refused the salesperson showed his anger. So finally I did drive away with the car following 3 hours of absolute time wasting that I am sure they just did for the sake of it. Even the finance guy didn't try to sell me an extended warranty! All done I drove home only to realize my mistake of not having checked if the owners manual was in the glove box. Having spoken to two people on the phone and being promised a call back by the sales person I have yet to hear from them. Terrible. AVOID THIS PLACE is my advice. They are plenty of other garages where you will be treated better and they’d be happy for your business. Their thank you letter that arrived today stated I had chosen them as my local dealer! That is taking liberty and far from the truth. Footnote: tabled a note on BBB which got their attention immediately. So lets give credit where its due, some redemption is they answered that query admirably with regards paying for an owners manual which I appreciated. 9 days later the sales chap called and said one would be in the post with the missing battery tool. Thank you! More
by driveavet
Employees Worked With
Sales person
March 23, 2017
Great experience Karl Alfeld and Rafael Bradley were wonderful to work with and provided quality customer service. Everyone welcomed us and we didn't feel like they we Karl Alfeld and Rafael Bradley were wonderful to work with and provided quality customer service. Everyone welcomed us and we didn't feel like they were trying to take advantage of us, which has happened in our past of car-buying experience. Highly recommend this dealership!! More
by Pleased Customer
Employees Worked With
Karl Alfeld
