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Big Star Ford
Manvel, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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757 Reviews of Big Star Ford
Verified Customer
July 25, 2023
I took my truck here for a primary reason. Time for a safety inspection. i was willing to wait. I knew there was a recall, so I asked about it. Sure they could do that, but the truck would hav Time for a safety inspection. i was willing to wait. I knew there was a recall, so I asked about it. Sure they could do that, but the truck would have to stay for 24 to 48 hours. Ouch. Not expecting that. But okay. So, change the oil and check out my battery. I show up at the time expected. The ONE THING that had to be done? No safety inspection. Why? They unplugged the battery. The truck would need to be driven 50 miles before they could do the inspection. The recall? Only half done. Not all the parts were available. But hey, not a complete disaster. Oil changed. And even though they could (you have to pay for a safety check even if your vehicle fails) they wouldn’t charge me for that. You might wonder why no one called me to tell me these things. Nope. All the news was delivered when I got there. So now I have no safety inspection and I have to wait to put 50 miles on the truck and hope I don’t get cited for an expired safety sticker. I have half a repair for a safety recall done. Which means I likely have no choice but to return. Do I want to subject myself to that kind of madness again? No! Beyond disappointing. More
by kawika M
Employees Worked With
Torin Murray
July 22, 2023
It was a pleasure to work with Richard, my salesman. However, the finance dept. was a torture chamber. I hate every second in there. I want to buy a car, not the garbage option that you try to sell me. However, the finance dept. was a torture chamber. I hate every second in there. I want to buy a car, not the garbage option that you try to sell me. Big * Ford... hear me out... More
by hvpham
Employees Worked With
Richard
July 21, 2023
Great service was able to buy a truck as my first time purchase and everything went well. Jose told me everything I needed to know and more. purchase and everything went well. Jose told me everything I needed to know and more. More
by ronaldcruz71374
Employees Worked With
Jose Santillan
July 21, 2023
Rene set us up this morning and was very pleasant, we forgot to mention we needed the truck inspected and Rene was more than happy to get it done. When we paid she had cupcakes there for us. It was a goo forgot to mention we needed the truck inspected and Rene was more than happy to get it done. When we paid she had cupcakes there for us. It was a good day as always our interaction with big ford More
by Mcbock44
Employees Worked With
Rene
