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Big Star Ford
Manvel, TX
758 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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758 Reviews of Big Star Ford
July 25, 2023
This was the easiest transaction I have had buying a vehicle. The entire pre-owned team was straight forward. Alex was great to deal with during all of this. vehicle. The entire pre-owned team was straight forward. Alex was great to deal with during all of this. More
by dkg1495
Verified CustomerEmployees Worked With
Alex Delapaz
July 25, 2023
I took my truck here for a primary reason. Time for a safety inspection. i was willing to wait. I knew there was a recall, so I asked about it. Sure they could do that, but the truck would hav Time for a safety inspection. i was willing to wait. I knew there was a recall, so I asked about it. Sure they could do that, but the truck would have to stay for 24 to 48 hours. Ouch. Not expecting that. But okay. So, change the oil and check out my battery. I show up at the time expected. The ONE THING that had to be done? No safety inspection. Why? They unplugged the battery. The truck would need to be driven 50 miles before they could do the inspection. The recall? Only half done. Not all the parts were available. But hey, not a complete disaster. Oil changed. And even though they could (you have to pay for a safety check even if your vehicle fails) they wouldn’t charge me for that. You might wonder why no one called me to tell me these things. Nope. All the news was delivered when I got there. So now I have no safety inspection and I have to wait to put 50 miles on the truck and hope I don’t get cited for an expired safety sticker. I have half a repair for a safety recall done. Which means I likely have no choice but to return. Do I want to subject myself to that kind of madness again? No! Beyond disappointing. More
by kawika M
Employees Worked With
Torin Murray
July 22, 2023
It was a pleasure to work with Richard, my salesman. However, the finance dept. was a torture chamber. I hate every second in there. I want to buy a car, not the garbage option that you try to sell me. However, the finance dept. was a torture chamber. I hate every second in there. I want to buy a car, not the garbage option that you try to sell me. Big * Ford... hear me out... More
by hvpham
Employees Worked With
Richard
July 21, 2023
Great service was able to buy a truck as my first time purchase and everything went well. Jose told me everything I needed to know and more. purchase and everything went well. Jose told me everything I needed to know and more. More
by ronaldcruz71374
Employees Worked With
Jose Santillan
