Big Star Ford

Everyone at the dealership was very professional! They treated like a valuable customer. My sales rep, Alex, always made me feel welcomed and he greeted me by name! I'm so thankful to deal with a dea They treated like a valuable customer. My sales rep, Alex, always made me feel welcomed and he greeted me by name! I'm so thankful to deal with a dealership that has a team that cares about every customer! Thank u to everyone! More

Started off a little bumpy but Jose followed up and called back a few times and finally made it happen. 👍🏽 called back a few times and finally made it happen. 👍🏽 More

Always good experience at the dealership. All were friendly and efficient.. Thanks for paying for an Uber to take me home All were friendly and efficient.. Thanks for paying for an Uber to take me home More

Since the beginning Mark was responsive and had great communication with me during the process of purchasing my new bronco raptor 2023. Nice service, excellent experience. communication with me during the process of purchasing my new bronco raptor 2023. Nice service, excellent experience. More

Our experience with the Big Star Ford service department was an absolute nightmare. We brought my husband's truck in for a simple tire and wheel replacement, expecting a quick and straightforward process. H was an absolute nightmare. We brought my husband's truck in for a simple tire and wheel replacement, expecting a quick and straightforward process. However, it turned into an endless ordeal that lasted an excruciating four weeks! Right from the beginning, getting in touch with a service representative proved to be an impossible task. Despite spending a whole week leaving voicemails and making calls, we received no response and were left completely in the dark about the status of our vehicle. In frustration, we had to physically go to the dealership after work just to get any information about the progress on our truck. We were initially told that the wheel replacement would take only one week. However, after two weeks had passed, they finally admitted that the wheel was out of stock and had to be ordered. It is unacceptable that they hadn't checked the part's availability beforehand, causing us two additional weeks of waiting and inconvenience. Finally, after the agonizing four-week wait, we were ready to pick up the truck. However, as soon as we started driving away, we noticed that the truck was completely out of alignment. The steering wheel was turned diagonally just to keep the truck straight on the road. We had paid for an alignment, but it seemed like they completely neglected to perform it. When we confronted them, they revealed that the service representative had CLOSED OUR TICKET WITHOUT COMPLETING THE ALIGNMENT WE PAID FOR, essentially stealing our money. Moreover, to our dismay, the car jack, tire iron, and extensions needed for the lower spare tire were thrown into the backseat of the truck. There was no effort made to put them away properly and the blown tire was left in the bed of the truck. Their lack of communication, incompetence in handling basic tasks like ordering parts, and overall disregard for their customers' time and satisfaction made us seriously question the competency and integrity of the Big Star Ford service department. The damage had been done, and the entire experience left us utterly disappointed. We will never, under any circumstances, use their service department again. We strongly advise others to steer clear of this dealership unless they want to endure the same infuriating ordeal we went through or pay for services they straight up won't recieve. Big Star Ford, the way you treat your customers is nothing short of shameful! More

Easy to schedule and receive service. Timely completion of service. Like the video from the tech Timely completion of service. Like the video from the tech More

Do not go here to have your vehicle serviced. My brand new vehicle has been at this location for over a month now. There has been no communication whatsoever on their end. Trying to get informati My brand new vehicle has been at this location for over a month now. There has been no communication whatsoever on their end. Trying to get information and updates is like pulling teeth….no one answers the phone. My service advisor Micheal could care less. Called the Ford customer service line and opened up a case and still NOTHING! We’ve been placed on the waitlist for a loaner vehicle but they don’t know how long it will take for that to happen or how much longer it will take my vehicle to get fixed. More

Tj and reneee are the best help Lon Jim Dhdhdh Sjdhdh Jshdhd Hand Hsjdhd Ushd Dhdhdh Sjdhdh Jshdhd Hand Hsjdhd Ushd More

Easy, fast and well taken care of. Salesman Mr. Ali listened and respected our wishes. No pressure to purchase. Everyone at this dealership are very professional and helpful. I will d Salesman Mr. Ali listened and respected our wishes. No pressure to purchase. Everyone at this dealership are very professional and helpful. I will definitely be back to Big Star Ford for my next vehicle. More

Great experience, at the dealership we were attended by Santillan,excellent personality He made us feel at home. Santillan,excellent personality He made us feel at home. More