Big Star Ford

Sold me a car that had severe mechanical issue. Tried to say it was a dead battery but it was not. They still owe me a refund and they will not return my message. I need my money returned. Tried to say it was a dead battery but it was not. They still owe me a refund and they will not return my message. I need my money returned. More

Big Star does a great job. Their service is user friendly and done in a timely manner. I like that I can talk to someone in the shop if needed. Valet service is very helpful Their service is user friendly and done in a timely manner. I like that I can talk to someone in the shop if needed. Valet service is very helpful!! More

Very slow with updates on the service of your vehicle and mostly no updates at all after they promised to do so. mostly no updates at all after they promised to do so. More

Alexis made the experience of buying a car a hassle-free process and explained everything in terms I could understand. process and explained everything in terms I could understand. More

My car broke down the night before and the very next day Alexis had me in a 2019 dodge charger by the end of the day. Very detailed explanations, I didn’t even have to explain anything to my parents because Alexis had me in a 2019 dodge charger by the end of the day. Very detailed explanations, I didn’t even have to explain anything to my parents because of how well he explained everything More

Thank you for understanding my concerns and resolving the issues the first time. I really you help. issues the first time. I really you help. More

I always appreciate the work that big star Ford does in taking care of my vehicle and the professionalism that they show with great attitudes. taking care of my vehicle and the professionalism that they show with great attitudes. More

Brian was extremely patient and kind to my family and I making sure we were in the car that we love! THANKS BRIAN! making sure we were in the car that we love! THANKS BRIAN! More

They made it easy and fast. We we’re able to test two car make sure of our decision and never got push to hurry up We we’re able to test two car make sure of our decision and never got push to hurry up More

We had a great experience working with Big Star Ford and Alfred. Both the Sales and Finance process went great. We weren't going to purchase that day, but it was so easy, we went ahead and closed the deal. Alfred. Both the Sales and Finance process went great. We weren't going to purchase that day, but it was so easy, we went ahead and closed the deal. More