Big Star Buick GMC

No Follow-up and Thank you I was in the market to trade my car for a SUV. Brian James internet sales guy called and called with great offers and say we will make a deal. I told I was in the market to trade my car for a SUV. Brian James internet sales guy called and called with great offers and say we will make a deal. I told him my car is upside down in value and he said we have plenty of rebates. Upon arrival, I was introduced to an older sales guy Martin Zavala while they appraised my car. Brian found a vehicle of choice and I gave them both the payoff of my vehicle. They were disappointed when I would not allow them to run my credit. Well that happen Nov 2, 2018 and I attempted to call them both once on Monday 11/5 and was not successful. Today is Nov 18, 2018. It would have been nice to receive a courtesy call or email to say "unfortunately we ..."but they don't operate in that manner.which is great. That disconnect with customer service pushed me to a Lexus dealer about 1 hour away from Baytown and I'm happy because the customer service was outstanding, offered me something to drink while they appraised my car, they didnt assume my credit was bad and they completed my deal the same day. Thank you for not allowing me to be another victim to your dealership. Both guys were nice when they knew they had a potential sale but they will not follow up. Just a side note Brian and Martin a new vehicle was a want, not a need so I had options. I hope you guys can start calling people back but please don't call me. Good Luck with future sales and customer service. More

Extraordinary Experience! Absolutely recommend this dealership. Everyone is friendly and kind. They all keep true and stand by their mission statement. Robert and Deanna were w Absolutely recommend this dealership. Everyone is friendly and kind. They all keep true and stand by their mission statement. Robert and Deanna were wonderful with us! I'm so happy and excited with my brand new 2018 purple Buick Enclave! Thank you for making this happen! More

The Best !! Thank You !!! The Staff took care of me quick and Fast ! I would recommend this dealer ship to friends and family members. I will return in the future. The Staff took care of me quick and Fast ! I would recommend this dealer ship to friends and family members. I will return in the future. More

Do not use this dealership! I was called by the dealership to bring my truck in for recall work, the service people were not very friendly in the morning, They didn't seem very I was called by the dealership to bring my truck in for recall work, the service people were not very friendly in the morning, They didn't seem very happy and appeared to want to be somewhere else. Now, I get endless fliers iin the mail, and unsolicited phone calls and mail requesting me to trade in my truck that is only 4 years old. I have requested that my name, number, email and address be removed, yet they continue. Do not go here, unless you want to be relentlessly bothered and your mailbox full for the rest of your life. More

Terrible customer service Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comi Unbeleivably bad at dealing with unhappy customers. I still cannot believe they would not even let me finish speaking. Their mission statement is comical when compared to their actions. Terrible experience. I will never again be associated with this organization, and I may not even buy another GM product, due to the lack of respect for customers shown to me by the general manager. More

Blatant dishonesty I verified an advertised price on Autotrader by phone and was told that there also were new rebates this month thst would cover dealer fees in the amo I verified an advertised price on Autotrader by phone and was told that there also were new rebates this month thst would cover dealer fees in the amount of $1,500. Kelton knew that l was driving 3 hours to meet him. When l arrived, he gave me a price that was about $5,000 more than discussed by phone for that stock number. More

Awesome employee Darwin took care of us, in getting us, a great vehicle in a timely manner. His attitude is awesome. If you go, ask for Darwin, and tell him Krista sen Darwin took care of us, in getting us, a great vehicle in a timely manner. His attitude is awesome. If you go, ask for Darwin, and tell him Krista sent you. Thanks More