Big Star Buick GMC

STAY CLEAR AND BEWARE OF THIS DEALERSHIP!!! This dealership isn't even worthy of a star but I have to put a star. This vehicle dealership is a prime example of fraud with bait and switch tactics and dealership isn't even worthy of a star but I have to put a star. This vehicle dealership is a prime example of fraud with bait and switch tactics and false advertisement when it comes to purchasing a vehicle which is fraudulent and illegal. I was searching for a brand new truck on Autotrader when I came across a white 2021 GMC Sierra Denali with everything I was looking for in a truck. The initial price on Autotrader was initially $58,165 which I have an email from Salesperson C. G. on 3/12/2021. I received a text message from her on 3/13/2021 stating the internet price was accurate and that the truck was a dealer trade. Today on 3/15/2021 I spoke to C. G. further regarding this vehicle since I was going to get on a plane and fly to Houston to pick up this vehicle because it seemed like a good deal. After speaking with her and informing her that I had my own financing she informed me that the price was now $58,227 and that an additional addendum was being added to the vehicle price called the Baytown Value Package which is an additional $2,495.00 for Advantage Protection Plus: $399.50; All Weather Mats: $495.50; Window Tint: $490.00; Wheel Locks; $185.00; Custom Window Etch: $485.00; & Cargo Mat or Bed Liner: $440.00 which she stated "is non-negotiable". Then the taxes went from $2,732.49 to $2,913.16. I was then told by C. G. that once I got back home I could go to my courthouse and get my taxes back. So walking out the door with this vehicle would have been $64,138.53. C. G. comes back and informs me that I needed to disregard this pricing because the dealership had screwed up and priced the vehicle wrong online. The vehicle price was changed from $58,165.00 initially to $58,227.00 to finally $62,020.00 in a matter of 3 days. So I started with $58,165 and was going to leave this dealership with paying almost $10,000.00 for a vehicle that is supposed to have rebates. When I spoke to C. G. about this dealer mistake she told me they would not honor the original price of $58,165 or $58,227 even though it was their mistake. I asked to speak to her General Manager Joe Mayhew. She told me he was in a meeting and that he would do nothing for me but that she would have him contact me. Around 2pm today 3/15/2021 I received a call from Joe Mayhew who stated "I understand your upset" to which I replied "yes I am you should honor your internet pricing that you put on your website. It's not my fault your dealership made a mistake". His response was "I can change prices whenever I want and I am covered by a disclaimer". I then told him this was false advertisement and a bait and switch tactic which is illegal". His reply was "this is not a bait and switch tactic, GO TAKE YOUR BUSINESS SOMEWHERE ELSE"!!! More

Im very confused because they advertise a Yukon on Excellent price, but when I work on deal with salesman they try to charge me aftermarket stuff, just to make extra money on this deal, since we start Excellent price, but when I work on deal with salesman they try to charge me aftermarket stuff, just to make extra money on this deal, since we start working on that deal they try to force me to buy that stuff, service agreement, service coupons, all weather mats, wheel lock, etc increasing the price for about 3,000.00 dlls (prices over they advertised on accessories with installation ) they never give me the option to refuse or remove that stuff from the price, they don't have disclosure on price advertising telling to customer about that practice, its legal, its fair for us as customers, I understood the window tint and wheel locks maybe they al ready installed, I spoke with sales manager different salesman but every one say the same thing, all dealerships work like that. VERY DISAPPOINTED!!!, and they run my credit a lot of times trying to doing their deal with their banks, no matter that I already had my bank approval, no matter that they run my credit on the next 3 days trying to doing what? I don't know, they already knew that I have the best deal with my bank. they prefer to lose a customer and earn more profit!!! More

Went to trade in my vehicle to Baytown GMC Buick, had a price in writing, when I arrived the manager said there was something wrong with the air conditioner & would not honor the trade in value Brought th price in writing, when I arrived the manager said there was something wrong with the air conditioner & would not honor the trade in value Brought the car to the Ford Dealership, had the air conditioner checked out, nothing was wrong with it, not even the least bit low on freon The manager flat our lied to me trying wo weasel out on the trade in value DO NOT GO TO THIS DEALERSHIP THE MANAGER WILL ONLY LIE TO YOU & WELCH OUT ON EVEN A WRITTEN DEAL!!!! More