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Big Star Buick GMC

Baytown, TX

4.3
757 Reviews
Thank you for choosing Big Star Buick GMC! The team at Big Star Buick GMC would like to welcome you to our dealership in Baytown, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Baytown, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Baytown count on the high-quality vehicles and services found at Big Star Buick GMC, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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4411 East Freeway

Baytown, TX

77521

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Showing 756 reviews

March 30, 2018

Had the right vehicle we were looking for We found the one we seen online. Test drove it and talk to the salesman about everything it had on it. Salesman and finance manager were very helpful. More

by Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2018

Very friendly and helpful Jessica was very friendly and helpful. She could answer all of our questions. She helped us find the right truck. She is very knowledgeable about the More

by Linda9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica ( I don’t remember her last name) she sold us the truck
March 18, 2018

Great Car buying experience! I communicated with the salesman exactly what I was there to do. He provided some options, explained some deals they they had to offer and I bought a More

by Deanna1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewayne Mickens
March 04, 2018

Blatant dishonesty I verified an advertised price on Autotrader by phone and was told that there also were new rebates this month thst would cover dealer fees in the amo More

by LaLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelton Rembert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Big Star Buick GMC responded

Thank you so much for taking the time to share your experience with us. We do apologize for your inconvenience. Please contact our Customer Service Manager Cheryl Bebee at 281-424-6529 so she can assist you further.

February 08, 2018

Awesome employee Darwin took care of us, in getting us, a great vehicle in a timely manner. His attitude is awesome. If you go, ask for Darwin, and tell him Krista sen More

by LAVENDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darwin Mapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

Mar 05, 2018 -

Big Star Buick GMC responded

Thank you so much for taking the time to share your experience with us. We really appreciate it.

January 18, 2018

Service on my gmc 1 ton Hey guys let you know how it turns out my truck been in service since Sunday Jan 14 had it towed there 2015 model first time ever in shop for a probl More

by Troyinspect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

January 06, 2018

Buying experience Vincent was patient and answered all my questions and provided the information I asked for in a timely manner. I appreciated this since I shopped on More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

December 15, 2017

Thankful for Tim Znidarsic in the Service Dept My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to More

by Myshell1927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Znidarsic
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

December 07, 2017

Excellent service! This is my third purchase from Vincent Pierre at Baytown Buick GMC. I’ve had nothing but great service every time. I highly recommend this dealership More

by Seanj2188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Big Star Buick GMC responded

thank you for reviewing us!

August 09, 2017

Fast several That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and a More

by Fernie9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RosAnna Vasquez E6160206
Sep 07, 2017 -

Big Star Buick GMC responded

Thank you for the review! We're glad that our staff was able to help you so well!

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