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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.3
821 Reviews
Call Dealership (281) 245-0298

4411 East Freeway

Baytown, TX

77521

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Showing 821 reviews

June 25, 2023

A scheduled Express oil change should not take 2 hours to complete. After an hour and a half had passed, I was told that our vehicle was in the wash. It wasn't detailed, so why did it take 30+ minutes to More

by DLeaven
Service Time
Recommend Dealer
Yes
Employees Worked With
I do not know
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Jun 26, 2023 -

Big Star Buick GMC responded

Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

June 25, 2023

It is a whole lot different than Baytown GMC. The people are kind and courteous, and willing to help anything you need. More

by REFLETCHER60
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Jordan
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June 25, 2023

Good service and fxed all my problems had one thing that didn't get done but was taken care of on next visit. More

by darrock213
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Carranza
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June 24, 2023

Jose mora is a very dedicated worker that goes over and beyond what he needs to do to help customers. More

by ALBARR_2000
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe mora
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June 24, 2023

Great work ,they serviced my vehicle and even washed & vacuumed when they got finished thanks More

by FRENCHGARDENS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service person
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June 23, 2023

Quick, fast and friendly service with a smile. My service representative was very knowledgeable and made me feel comfortable b More

by nudeen.sanusi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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June 23, 2023

Very easy,to make appointment, and was out in no time and great customer service. More

by YOLEWHITFORD
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Victoria Villareal
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June 23, 2023

Manny was great and very helpful! We drove a long way for great service! Worth it! More

by jamesfaulkner697
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Manny
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June 23, 2023

Did NOT meet my expectations after I explained my concerns in detail. My truck was in service for 4 days and parked in the same spot after someone over the phone had said that my diagnosis was almos More

by jgcarreno
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Joe in service sucks
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Jun 26, 2023 -

Big Star Buick GMC responded

Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

June 23, 2023

I was told they needed the vehicle all day (they did), they would call when it was ready (they did), they cleaned it up prior to bringing it to me. More

by mark112958
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jose Mora
Report | Print
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