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Big Star Buick GMC

Baytown, TX

4.3
821 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 821 reviews

October 12, 2024

It is Hard to get an appointment. Staff is not helpful when I have concerns. More

by pamslmsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
October 12, 2024

I was treated with courtesy and work was completed in a mannerly time. My service rep was very courteous and helpful More

by V44BRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service person’s name
October 10, 2024

Alex at big star provided us with an exceedingly welcoming and relaxed buying experience. He was incredibly knowledgeable and was able to answer any questions that we had with great detail. He ensur More

by Tammymckenzie04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
October 10, 2024

Great customer service. I had to get new equipment installed in my new vehicle, Vincent one of the salesman met me half way with a loaner vehicle and drove my truck to get t More

by tctweek
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
October 10, 2024

This dealership is great with amazing employees and great customer service. They care about their customers More

by zackd02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bohanon
October 09, 2024

I definitely recommend Joe Worley, he got me into a new car and the wait time was minimal, he applied my discounts, took a pic of me and my new baby Buick, and sent me on my way. They were also efficient i More

by KAYLEEGIBSON21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley, Madison Spencer
October 08, 2024

The car came with two rear tires that had plugs in them and bad tire sensors. More

by Darian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Gallaga
October 07, 2024

Service rep Andrea was very helpful and polite. Answer all my questions and kept me posted on status of my vehicle. Highly recommend this service department. More

by KCHENEVERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Rowling
October 07, 2024

All of the people my husband and I encountered were very helpful. We will always come here anytime we’re in the market for a new vehicle. Great customer service could not recommend this place enough. More

by Margarita Apodaca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Perez , Alex Rivera
October 04, 2024

I am assisted in reasonable time even though they are very busy with others at times. More

by RICHARD@MEPSALES.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Andrea and Joe
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