Big Star Buick GMC

Our experience working with Alex was seamless and easy, he was very thorough and upfront. He did his best to understand our situation and work with us to figure out the best option without giving us the ru he was very thorough and upfront. He did his best to understand our situation and work with us to figure out the best option without giving us the runaround or wasting our time. He understood what we wanted and managed to help us navigate the whole process with all the options looked at. He answered any question we had, and made sure we understood and never felt like any of it was shady. He was by far the most trustworthy we have dealt with. More

Was told the cabin air filter and my engine air filter needed to be changed when they didn’t because I changed them 2 months ago. Also the lazy technician didn’t add the washer fluid so my wife has been o needed to be changed when they didn’t because I changed them 2 months ago. Also the lazy technician didn’t add the washer fluid so my wife has been out of washer fluid for 2 to 3 weeks. I’m going to fill it up when I get home. Does anyone supervise the technicians??? More

Online application was successful, shopping out of state. Able to purchase and drive home in same day state. Able to purchase and drive home in same day More

It’s fast and the people at the front desk are always polite and very helpful. polite and very helpful. More

Fast and to the point I wish you would have used GMAC for finance truck finance truck More

A unique customer oriented dealership. Angela and I were very fortunate to buy a great used car from the Big Star Team . We were treated with great respect and they made the process so ea Angela and I were very fortunate to buy a great used car from the Big Star Team . We were treated with great respect and they made the process so easy. We purchased a late model Mercedes from Big Star. The salesman was awesome and so cool. Between Sales and Financing there were no confrontations. Nothing quite like a one on one deal with the team at Big Star. More

I thought my salesman was outstanding. When it came to finance I felt trapped in the room and had to make some extended warranty purchase in order to leave. I regret my extra warranty When it came to finance I felt trapped in the room and had to make some extended warranty purchase in order to leave. I regret my extra warranty purchases and the final process. More

They will under handedly sneak in additional charges that aren’t easily detectable at the final signing. aren’t easily detectable at the final signing. More

On 09/24/2024, I took my 2015 Buick Enclave into your dealership to get the driver side airbag replaced. I was notified that the part was in and scheduled a day and time to bring my car to the dealership dealership to get the driver side airbag replaced. I was notified that the part was in and scheduled a day and time to bring my car to the dealership. When I arrived I told the gentleman who checked me in why I was there. I sat for 2 hours before the service person came to tell me that they didn’t have the part for my car. I was told that the part would be ordered and it should be in 3 days and I would a text. More than one month has passed, I have not heard from the dealership. I have tried for several months to get the airbag replaced. I left three messages on a complaint phone number and I have heard from anyone. More

Wash job was very bad sorry need to check every wash done for know on for know on More