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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.3
821 Reviews
Call Dealership (281) 245-0298

4411 East Freeway

Baytown, TX

77521

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Showing 821 reviews

September 02, 2024

The service was fantastic, great job thank you so much for all the help see you again More

by BOSS.1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
September 02, 2024

They held my car for two weeks or better and didn’t fix the problem. I paid to get my coolant leak fixed and it’s still leaking. They just took my $1,100 dollars. More

by CHARLESELLIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Sep 03, 2024 -

Big Star Buick GMC responded

Hi Charles, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 01, 2024

The dealership was clean and friendly. Sales staff were very attentive. I would bye again. More

by casinogirlm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuell
Report | Print
September 01, 2024

Fast processings and getting you in a car and Finance agent Mr. Houston was Great ! Thank you Houston for everything! More

by mhwills22
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landin
Report | Print
August 30, 2024

Service advisors are more attentive. They call me if they don’t have a solution and give me options. More

by jocelynemtz11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
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August 29, 2024

Good service. Need to fix their phone recording system. It was not working. Had to go through a lot to get a response when setting it up. Other than that every More

by NOFLYNN01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Day
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August 29, 2024

The dealership has always been very attentive to my concerns with my vehicle. I have been happy with my service. More

by TONYA1310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
August 28, 2024

Well done, just take too long to take care of being waiting to be sent d to the finance room. It seems that they do it in purpose to make the buyer get tired and frustrated. More

by ELIEZEROLIVARES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra Guevara
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August 28, 2024

Big star buick has the best customer service making car buying easy without the hassle. More

by DBOARD40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley
Report | Print
August 28, 2024

Did not like the demeanor of the used car director when it came to issues More

by joeswilliamson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Rivera
Report | Print
Sep 03, 2024 -

Big Star Buick GMC responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

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