Back

Big Star Buick GMC

Baytown, TX

4.3
821 Reviews

4411 East Freeway

Baytown, TX

77521

Directions

By Type

Showing 821 reviews

September 08, 2024

Just your typical dealership, salesmen’s are great it’s that second door you go through, love it when they say you don’t have to take any of these options then you say no I don’t want any of these options More

by speedyvan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Damen
Sep 09, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 06, 2024

Pleased with the work they do, also the packages that they have are affordable. I do the $159 00 oil change,tire rotation and car wash . Can't get that any where else More

by sherri.atchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Usslyes Logan, Vincent Pierre II
September 05, 2024

Brought my truck in to have the trans fluid changed on short notice before towing RV on vacation. Job well done! Thanks! More

by bgmalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
September 04, 2024

Customer service was the worst. No communication at all with me. They charged me for something that’s it did not need any repair. My truck was at the dealer over 2 months More

by sgttruckin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendra, Joe and Chris
Sep 06, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 04, 2024

Very friendly and helpful dealership. I went in and found my truck got the deal done and drove away in a new vehicle just that simple.went back got my truck bed done few days later. When More

by Mrkdhenry64
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe worley
September 03, 2024

Big Star made the truck buying experience easy and pressure free. My salesman exceeded my expectations along with the finance department! I’ll definitely buy another vehicle from them More

by DAVIDCORTEZ07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
September 03, 2024

Thank you to Big Star! Everyone was great. I have already recommended to a friend. More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II, Madison Spencer
September 03, 2024

Big Star Buick GMC was extremely professional, honest, courteous and knowledgeable during our purchase of a new GMC 2024 Sierra 1500. We are loving our truck!! More

by TCARNEY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
September 03, 2024

Helpful friendly and warm welcoming assisted whit every question I had I informed me with everything I needed More

by munoz281
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley
September 03, 2024

Andrea took care of my vehicle and me like she always does. Great communication and fast results More

by ORTA.V1522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
...
11
...