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Big Star Buick GMC

Baytown, TX

4.3
821 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 821 reviews

September 17, 2024

Great place. Ask for Rick Gallaga. Hands down will be returning. All my family will More

by ISIDRO_PUGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo gallaga
September 15, 2024

Too long turn around time. Had to pick up vehicle before they even got to it to repair it. Was supposed to call and give me another time to bring it back in and I still haven’ More

by LTHERIOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 18, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 15, 2024

Nice people work done as requested Not sure what else you want me to say. More

by DHAWKES52
Recommend Dealer
Yes
Employees Worked With
Service department. Don't remember his name.
September 15, 2024

Alex is laid back and has always been great to deal with. A older gentleman named david I believe went out of his way yesterday while Alex was busy with another customer helping me as I was looking at differe More

by Mach5speedrcr442
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
September 14, 2024

No, well, my truck had a faulty light and I realized it after 8 days and I went and they didn't want to fix it. More

by luismartinozuna70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg
Sep 18, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 12, 2024

I had a stress free experience with this purchase unlike other dealerships cherry Bebee was awesome More

by TEJASROSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Bebee Joe Worley
September 10, 2024

I purchased a vehicle along with an extended warranty. Now with that being said about a week having the vehicle the check engine light turned on. I scheduled an appointment to get it repaired, while at th More

by sonnyflo22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don’t remember
September 10, 2024

Great staff very kind and well rounded, the dealership very well kept and always on top of their vehicles, will highly recommend to others! More

by ipuga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick, Gallegos
September 09, 2024

Overall the dealership was good. Sales person was friendly and mostly knowledgeable. The only issue I have had was the back head rests for my vehicle are the wrong ones and is a fac More

by SHAWNCARTER3775
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra Guevara
September 09, 2024

Had a very good selection of vehicles and were very eager to make a deal. More

by ricky_faile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Brown
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