
Big Star Buick GMC
Baytown, TX
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Too long turn around time. Had to pick up vehicle before they even got to it to repair it. Was supposed to call and give me another time to bring it back in and I still haven’ Had to pick up vehicle before they even got to it to repair it. Was supposed to call and give me another time to bring it back in and I still haven’t heard from anyone More
Alex is laid back and has always been great to deal with. A older gentleman named david I believe went out of his way yesterday while Alex was busy with another customer helping me as I was looking at differe A older gentleman named david I believe went out of his way yesterday while Alex was busy with another customer helping me as I was looking at differen't Sierra pickups getting keys and even bringing me a cold bottle of water while I was outside.Lastly Fernando in finance is my favorite.Great guy all around with such a positive helpful attitude. More
I purchased a vehicle along with an extended warranty. Now with that being said about a week having the vehicle the check engine light turned on. I scheduled an appointment to get it repaired, while at th Now with that being said about a week having the vehicle the check engine light turned on. I scheduled an appointment to get it repaired, while at the dealership I was informed that my extended warranty did not cover anything that was wrong with my vehicle. More
Overall the dealership was good. Sales person was friendly and mostly knowledgeable. The only issue I have had was the back head rests for my vehicle are the wrong ones and is a fac Sales person was friendly and mostly knowledgeable. The only issue I have had was the back head rests for my vehicle are the wrong ones and is a factory defect. The sales person scheduled me an appointment for new headrests and I took my vehicle in only to find out that these parts are on back order. I cannot use my back compartment because my seats won’t fold down and there’s no way of knowing when these parts will be in when I was told they were ordered and available. More