Big Star Buick GMC

I brought my 2019 GMC Canyon in for a check on the transmission stuttering when shifting. My truck sat in the Big Star parking lot for 2 week with no service performed - I finally cancelled the servic transmission stuttering when shifting. My truck sat in the Big Star parking lot for 2 week with no service performed - I finally cancelled the service and picked up the vehicle. And was charged $195 for a vehicle inspection by a mechanic. I've been bringing my truck to Big Star service for 5 1/2 years with no issues, but this latest visit will result in my never coming back. John Harris was my service coordinator, and he was very nice when I dropped off the truck, but during the 2 weeks he failed to return my phone calls and emails - a few emails he did reply to but after at least a day. Poor communication with the customer. And when I picked up the truck he didn't apologize - didn't say a word. I'm telling everyone I can about this terrible experience, recommending they don't do business with Big Star. More

Alex Rivera was the best! I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommen I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommend! More

This dealership is great, Alex rivera was great with us he was knowledgeable in all aspects of vehicles and all the info we needed to know about our purchases he was knowledgeable in all aspects of vehicles and all the info we needed to know about our purchases More

Great assistance with the whole process. And with walking me through the steps of properly And with walking me through the steps of properly More

Exceptional Service Review for Alex Rivera at Big Star Dealership My mother-in-law Debbie recently had the pleasure of purchasing a vehicle from Alex and I cannot say enough about the outstanding serv Dealership My mother-in-law Debbie recently had the pleasure of purchasing a vehicle from Alex and I cannot say enough about the outstanding service he provided. From the moment we walked into the dealership, Alex made the entire car-buying process seamless, stress-free, and enjoyable. Alex was extremely knowledgeable, patient, and attentive to my needs. Alex took the time to understand exactly what I was looking for, answered all my questions, and provided valuable insights to help us make an informed decision. Unlike other experiences we’ve had in the past, we never felt pressured or rushed—just genuinely supported throughout the process. What truly set Alex apart was his willingness to go above and beyond. He ensured that we got the best possible deal, explained all the features of the vehicle in detail, and even followed up after the purchase to make sure we were completely satisfied. That level of customer care is rare and greatly appreciated! I highly recommend Alex Rivera to anyone looking for a new or used car. If you want a hassle-free, honest, and exceptional car-buying experience, be sure to ask for Alex at Big Star Buick in Baytown, Texas. I will definitely be returning for future purchases and sending friends and family to Alex no matter where he is. He makes the dealership look good and should be rewarded for his service of excellence. AAA plus in our book. ⭐️⭐️⭐️⭐️⭐️ 5 Stars – Truly an outstanding experience! More

The dealership was very attentive to my vehicle needs, and they were able to fit me in the truck of my dreams and get my wife a new car at the same time. I was impressed with ability and willingness to and they were able to fit me in the truck of my dreams and get my wife a new car at the same time. I was impressed with ability and willingness to work with me, and I don’t regret the decision to make the purchases. Thanks for all the help yall provided and I have recommended yall to numerous friends already and will continue to do so. More

I just purchased my very first GMC vehicle with Big Star. Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I Alex Rivera made the process smooth and easy. He was very transparent and explained in detail as this was my very first time buying under my name. I can honestly say Alex is very down to earth when taking care of his clients, and I have no doubt he will do the same to anyone looking for a car. I would definitely recommend my friends to him. Thank you again, Alex Rivera. More

Very pleased with the customer service, i had a great experience and my seller was on point. experience and my seller was on point. More

Very friendly when I arrived took my vehicle in right away and got me out of there pretty quick overall good experience. away and got me out of there pretty quick overall good experience. More

Very respectful folks Jose M. was awesome and the rest of the team just as courteous. We will always recommend Jose at GMC in Baytown was awesome and the rest of the team just as courteous. We will always recommend Jose at GMC in Baytown More