Big Island Motors Hilo

Confused , I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me I thought service was a business wants to be known for , the service manager was hard to deal with, and when I signed the car in he did not give me a copy...... He told me it was not a recall item , but I said it should be and is pending to be one. He had me sign that, but barely let me see it., and again no copy. He said the oil is to clean , and is suspicious . I had heard good things in all fairness to him, my friend had one ,she had since it was new , and he handled it well. I presume it was him.It seems the shop is over whelmed with work ,so maybe it is to large of a job. 2011 -2014 had inferior rod bearings approximately 470,000 were recalled., and the article said their are pending law suits. It has been since the 17th,and the car is just sitting, went in Friday , and I am still confused as to what he wants, and there is proof of the oil change but he will not even look. He says he needs that. I just want to know will they warranty it,if they will,give me the voucher,and if you don't want the work,and your to busy I will go else where. NO PROBLEM. /Well ,what a difference a day makes at (935 am Hst. ,the service manager called they will warranty the repair......may take some time they have 3 ahead of me........... Hallaluah , Mahalo More

High intrest 25% rip off used car If you need a used car and have bad credit be perpaired fiance dept will set you up 25% intrest 72 months 8k turned out to be 21k in the end . They If you need a used car and have bad credit be perpaired fiance dept will set you up 25% intrest 72 months 8k turned out to be 21k in the end . They tricked me and my daughter. More

I like my car but I hate their service I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it I bought a brand new Hyundai here. I love my car thus far. Three weeks ago I came back to make an appointment for its first service. I am bringing it here because the salesperson told me at the time of buying that they keep meticulous mechanic records and Hyundai is super strict on warranty issues so their records will be examined should I have an issue. Anyway, upon walking in to make an appointment I see 3 people at the counter and not one person even acknowledges me. I wait 4 minutes before even getting acknowledged. Finally I ask to make an appointment and he says "Good thing you came in now cuz we are booked tight for weeks". Ok so I get an appointment for 3 weeks later. I show up today for my appointment. I was about 20 minutes early but I go into the service office. Again no acknowledgement. Finally another 5 minutes later I am able to check in. Mind you no one else besides 4 workers are in the office. I told him I am here for an oil change and I will be waiting and does he have an estimate on how long it will take. He says probably 2 to 2 1/2 hours. Really? Just an oil change! Killing me. Ok I have no choice but to wait. I head to the "customers lounge". So here I am at the so called lounge. There is one old worn couch that is so incredibly uncomfortable. There is a tv and a dirty old water cooler. About an hour into waiting a worker comes in to get water. He fills his cup and spills it on the floor. He doesn't bother to clean it up and walks out. Seriously? Anyhow, I am still waiting and haven't heard from anyone on the progress. Hoping I get outta here soon and the car is in tip top shape without costing me an arm and a leg. Thinking I will find a different place for service who also keeps meticulous records so as I don't ever have to come back. Seems like the DeLuz family needs to work on customer service if they want to keep customers. I really wish I could have bought my car elsewhere. More

dirty dealers I bought a car that had been uncleaned from the previouse owner. I made an agreement upon the sale to return to have it cleaned,when i came to pick up I bought a car that had been uncleaned from the previouse owner. I made an agreement upon the sale to return to have it cleaned,when i came to pick up the car had a serious problem vibrating at high speeds. so i needed to return again and was charged to repair a loosened spark plug wire even though i had bought a warranty. More