Big Island Motors Hilo

Super easy, no pressure! Myya was knowledgeable and friendly. I would go back if I need another car! Myya was knowledgeable and friendly. I would go back if I need another car! More

Big Island Motors sold me a 2016 vehicle for $18,000. They failed to provide the mandatory written inspection and defect disclosure required under HRS § 481J-4. Two weeks later, an independent mechanic f They failed to provide the mandatory written inspection and defect disclosure required under HRS § 481J-4. Two weeks later, an independent mechanic found the car has failed brakes and suspension, making it entirely unsafe to drive. The dealer is refusing to assist, claiming 'As Is' rules apply, despite withholding mandatory legal paperwork. Not ethical business! More

I had an excellent experience purchasing my new Subaru at the Kona location. My salesman Tom Hunt was fantastic! He was patient and very knowledgeable. He helped me decide which vehicle best fit my needs and the Kona location. My salesman Tom Hunt was fantastic! He was patient and very knowledgeable. He helped me decide which vehicle best fit my needs and priorities. So far, so good! I hope my first Subaru purchase continues to be as great experience as my buying experience has been. More

If I could give them zero I would! Their service department & customer service is the worst I have ever experienced! They held my car hostage for 5 months waiting on parts! No communic Their service department & customer service is the worst I have ever experienced! They held my car hostage for 5 months waiting on parts! No communication no updates they would not return calls. By far the worst car experience I have ever had! Stay away from them! More

I had an excellent experience with Big Island Motors Hilo. I purchased a vehicle yesterday, and the entire process was smooth, transparent, and professional. The team was trustworthy and made everything Hilo. I purchased a vehicle yesterday, and the entire process was smooth, transparent, and professional. The team was trustworthy and made everything easy from start to finish. A special thanks to Maya, who was absolutely outstanding. She was respectful, knowledgeable, and genuinely helpful throughout the entire process. One of the most professional and kind people I have ever dealt with. Highly recommended dealership! More

Sales person was professional and answered our questions clearly. Parking is challenging. Pleased with final product! clearly. Parking is challenging. Pleased with final product! More

Good service and good communication. Only had to wait about a week for the part to arrive too. Only had to wait about a week for the part to arrive too. More

Excellent service from Aura, Maya, and The manager. I got shown a great variety of vehicles until I found the perfect one for my needa. Theyw ere very patient with me. I got a great deal on a Dodge Dur I got shown a great variety of vehicles until I found the perfect one for my needa. Theyw ere very patient with me. I got a great deal on a Dodge Durango. Mahalo More

Best place in Kailua Kona to purchase a SUBARU. All employees are helpful and work to ensure a fair price. All employees are helpful and work to ensure a fair price. More

I recently purchased a 2025 Subaru Crosstrek Premium from Big Island Motors Kona with sales person Tom Hunt and my experience was excellent. From start to finish, Tom was knowledgeable, patient, and easy to Big Island Motors Kona with sales person Tom Hunt and my experience was excellent. From start to finish, Tom was knowledgeable, patient, and easy to work with. He took time to explain the features of the Crosstrek, answered all my questions clearly, and never made me feel pressured during the process. The entire buying experience was smooth and straightforward, and I really appreciated Tom’s professionalism and honesty. He made sure everything was handled efficiently and that I was comfortable with my decision before moving forward. I am very happy with my new Crosstrek and the service I received. Highly recommend! More