6 Reviews of Bidleman Chevrolet GMC - Service Center
I have a 2 star because after they look at our vehicle and ordered the parts they forgot to call us back. We then played phone tag for about 3 months until I actually had time to see them in person. Onc and ordered the parts they forgot to call us back. We then played phone tag for about 3 months until I actually had time to see them in person. Once there they fixed the original issue but charged us a co-payment which was not disclosed before any work was performed only after the work was completed. Besides all of this they still tried to upsell extra work which was promised to be covered under warranty. All extra work was declined and we still need work done but I will doubt I will well ever be back to this service station again. More
My experience at Bidleman Chevrolet, Buick, GMC, Albion, NY, in regard to a National Highway, Safety Traffic, Administration recall for the replacement of Silverado pick-up truck tailgate support cables and NY, in regard to a National Highway, Safety Traffic, Administration recall for the replacement of Silverado pick-up truck tailgate support cables and hinges.---I arrived at 1:50 pm, for a scheduled 2:00pm appointment. I was told that two new tailgate hinges and two new tailgate cables would be installed. I waited at the service counter, for over ten minutes, until Jason Burley went behind the counter and asked me about six questions regarding the scheduled recall repair. Some of his questions were repetitive. One of them he asked me was, “Do we have the parts?” The parts department is around the corner, five feet way from the service desk. They scheduled the time of the repair appointment. Why is he asking me, the customer, if they have the parts? I said, “They told me they had the parts.” I asked him if they would put anti-seizure lubricant on the bolts. He said “certainly”. Jason Burley told to go into the waiting room and take a seat. I had to ask him three times, how long would it be. Three times, he said that he didn't know and he would get me in as soon as he could. I said that I couldn't sit there for two hours and I needed an approximate time estimate. He then said fifteen minutes. This guy is a low I.Q. individual and also a liar. Approximately twenty five minutes later, from the waiting room door window, I saw my vehicle driven into a service bay. I went out to stand in front of the service desk where I could see the unnamed mechanic working on the tailgate of my pick-up truck. At this time Wayne Miller was behind the service desk. Wayne Miller then said that, per the 12 page GM repair memo, because only the left tailgate hinge was broken off, and not the right side one, that they would not be replacing any part of the hinges. I then saw that the mechanic was about to bolt the tailgate cables down without any anti-seizure lubricant. I asked him to lubricate the bolts. The mechanic said that he didn't know what I was talking about. He then said that they didn't have any anti-seizure lubricant anyway. I told him to stop and said that I wanted the lubricant. Wayne Miller then handed me the GM twelve page recall repair memo and said, “Where in here does it say that we have to apply anti-seizure lubricant.” I said that where in the memo does it tell them what size wrench, or socket, to use? I said that it is generally accepted protocol for bolts that are subject to corrosion and seizure. I said that as a customer, I was requesting it. They said that they didn't have any any and did I want the new cables bolted down or not. They had already taken the old cables off and I didn't want my tailgate falling off on the road. The mechanic then reamed the bolts down with a pneumatic air wrench. When I had walked twenty feet, to my vehicle, to talk to the mechanic, Sam LaNasa had come to the service desk and asked some questions about the recall repair. He then turned to me and said in an elevated volume, “Do you see that painted yellow line on the floor? Customers are not allowed to step over that line! DO YOU UNDERSTAND THAT?” I was silent and shocked by the way he was berating me. He then shouted at me again, “I NEED SOME INDICATION THAT YOU UNDERSTAND WHAT I JUST SAID!” I said, “I understand.” In summation, they would not replace the hinges, although they had said that they would. They also said that, if the right hand hinge is broken, they will only replace one half of each hinge on the tailgate side only, and not the two half hinges on the body of the truck. I have since learned that this crazy policy is enacted because the hinge bolts, especially the ones on the truck body, are so corroded that they will break off when you try to remove them. Probably, because General Motors didn't put any anti-seizure lubricant on them on the assembly line. You have to take the taillights out, lubricate them, and put torch heat on the bolts from the back side to get them out. As of now, I will never do business with those xxxxx.'s, ...... More
Jason is sales was great and quick! Service Dept. gave Jason is sales was great and quick! Service Dept. gave me the run around not wanting to actually put the parts in while under “lemon law” . Final Jason is sales was great and quick! Service Dept. gave me the run around not wanting to actually put the parts in while under “lemon law” . Finally the 3rd time of having to bring the car in and numerous telephone encounters they put the parts in. Not so thrilled that I spoke to someone the same day to confirm a courtesy car and then when I called bc I was running 10 mins behind I was told everyone had already left in the service dept . (Keep in mind I live over an hr away from dealership). Then I arrive the employee was there but definitely short, and possibly irritated/ frustrated. I was told their department closes at 4 pm and I arrived at 3:15. Not very happy with how many times I had to go there when it should have been fixed either the first or definitely the second time!!! Hopefully the 3rd time is the charm and my newly purchased car does not continue to have these issues More
Bidleman does NOT stand by their product I bought a 2018 GMC Terrain brand new. After 13,000 miles all 4 of my rotors were pitted and grooved. First Wayne Harris, the Service Manager, told m I bought a 2018 GMC Terrain brand new. After 13,000 miles all 4 of my rotors were pitted and grooved. First Wayne Harris, the Service Manager, told me that there was probably a stone. When they couldn't find anything wrong he claims they are "weathered". Another dealer pointed out the rotors NOT Bidleman. Now they won't honor the warranty. They blame the warranty company but the Senior advisor at the warranty company told me that Wayne Harris won't budge on fixing them. I have pics of the rotors and went to several dealers and they ALL said it is defective material. The brake pads and everything else are perfectly fine. The service writer Dave said that if it were him he would replace them but it wasn't his call. The company bought out Don Davis which is a shame because when it was Don Davis GMC they cared about their customers. Spoke with Sam LaNasa, the Manager,and he was going to see what he could do but of course it's been over 2 weeks and still no call back. This company does NOT stand by the products they sell and they sure don't stand by their customers. I will be looking for a new vehicle for my daughter and you better believe it won't be here. They are there to just sell at any cost! NO compassion for the customer at all. Wayne Harris is NOT a service manage you want to deal with! More