Bev Smith Toyota

I brought my prius in because of a brake diagnoses waited three hours, then had to find the service advisor to get my car back. They gave me an estimate for $4276.00 for brakes and another $940.00 for unnece three hours, then had to find the service advisor to get my car back. They gave me an estimate for $4276.00 for brakes and another $940.00 for unnecessary repairs.i had the car repaired elsewhere for $1800.00, and they used Toyota parts. FYI the repair department marks up the parts department prices about 40%. I'll NEVER go there again. More

Kim was my service writer and she was excellent as usual. xxxx xxxx xxxx xxxx !!! xxxx xxxx xxxx xxxx !!! More

Horrible service, sales folks lie, buying experience was like a Walmart employee lunch room. Tint was screwed up, tech stained my seat with glue. Trade-n was reduced $4k after deal was agreed. APR raised like a Walmart employee lunch room. Tint was screwed up, tech stained my seat with glue. Trade-n was reduced $4k after deal was agreed. APR raised from 4.99 to 5.49 at the end in finance guys office. Now the July 19 first payment they want n June. No help from anyone . GO TO WALLACE, save yourself. More

Bev Smith does not stand behind their body work. I have rust where they repaired it. They are trying to get out of fixing it. I have pictures and receipt. I am a women and a senior citizen. I truly I have rust where they repaired it. They are trying to get out of fixing it. I have pictures and receipt. I am a women and a senior citizen. I truly believe they are trying to take advantage of me because they feel they can. Beware seniors and women. They will try to get over on you. The body manager promised me a call back Tuesday from last Thursday when I took it in. Guess what, haven’t heard a word. I have the pictures to proof this. I am getting ready to purchase a new vehicle. My last 4 vehicles were 4 runners. Needless to say it will not be a Toyota. I will never spend another penny at Toyota. They do not care about me as a customer. I’m not important. I’m just an old woman. That’s sad. 😞 More

Took my car in for service. Waited outside for 3 hours and never seen my car go by. Finally I see them pull it up and park it. Nothing wrong they say. I wish I could post a vide Waited outside for 3 hours and never seen my car go by. Finally I see them pull it up and park it. Nothing wrong they say. I wish I could post a video on how loud my car whines. You can only go forward if you floor the gas pedal, going on the hwy at 70 the rpms jump up and all the way down, the transmission whines so loud. I asked for the mechanic to go for a ride with me, he declines. Call 800 toyota they contact bev smith toyota and they reach back out to me with an apology and that someone will do a ride along with me if I come back. I decided o.k. went back and this gentleman (not a mechanic) rode along with me and said after 20 years at Toyota he's never heard that noise. No code no problems. OK. Each day it is getting louder and won't let me go forward inless the pedal is all the way too the floor. Well, guess what. They better hire better mechanics because I need a new transmission. For two weeks I've been driving an unsafe car because no one there knows anything about cars. I will never ever use bev smith for sales or service. I had to break down at 4 am on my way to North Florida to see my dad. A trip I could not make in my new car because your mechanics couldn't figure out what's wrong with my car because there wasn't a Dummy light on. No dummy light no repair. Dummy light=Dummy Mechanics. And who sends a non mechanic along for a mechanical road test. They were trying to just get rid of me. Stay away from this unprofessional place. Bev Smith= Nothing but xx More

I would like to express my sincere gratitude to Luis Mercedes for his outstanding dedication and professionalism. His constant effort to go above and beyond to ensure that every customer feels unique an Mercedes for his outstanding dedication and professionalism. His constant effort to go above and beyond to ensure that every customer feels unique and valued is truly admirable. Luis's commitment to service quality is exemplary. I pray that God grants him a long life so he can continue achieving success in the automotive industry. More

Joe Cleri is the best salesman that I have the privilege to work with. JOE JOE !! to work with. JOE JOE !! More

This dealership is very well tuned for customer service. The selling floor and service department exceed expectation every time I step in the door The selling floor and service department exceed expectation every time I step in the door More

First, the wonderful people. Then the nightmare. My wife spent 6 hours at dealership to trade in her car. Seems they have undertaken FBI tactics to wear you down. Then they sc Then the nightmare. My wife spent 6 hours at dealership to trade in her car. Seems they have undertaken FBI tactics to wear you down. Then they screwed her on trade in value, interest rate on loan (all the while marketing 1.9 on TV and being told by their finance guy that offer no longer exists) mind you the wife has a solid 765 credit rating! Then the ticker- they tried to sell me Gap Insurance for 6000. and when I called my insurance the accounting guy said that would take forever and he had an appointment and could not wait.....I got coverage in 10 minutes including GAP for a whopping 450. Since my wife bought a new car, I decided to take a look at a truck they had traded in- it was a trade in and in shop so not available to look at so we decided to come back Monday to check. Over the weekend I got a chance to evaluate my experience and decided to write. Buyer beware, be informed. Don't take anyone's word for anything at Bev Smith. So, this morning they called. "hey, wanna come look at the beautiful truck we have for you.?" Fool me once................. More

Great job, Hud Musa, for grabbing a potential customer, walking through some tough questions, and landing a thrilled Toyota “return” customer! walking through some tough questions, and landing a thrilled Toyota “return” customer! More