Bev Smith Toyota

Everyone at Bev Smith Toyota were professional and courteous, overall experience was great. Romayne, was great!! courteous, overall experience was great. Romayne, was great!! More

As I have stated in past reviews, I am very pleased to be working with Tyler as my service advisor. He is a straight talker and very knowledgeable. He has kept one of my Tundras on the road for 375,000 miles working with Tyler as my service advisor. He is a straight talker and very knowledgeable. He has kept one of my Tundras on the road for 375,000 miles. Bev Smith has done every service on this truck. On a negative note on the dealership, I was given a batteries and tires for life on this truck as long as I owned the vehicle and Bev Smith did all the service and alignments. I always complied BUT they are no longer honoring the promise. This is disturbing to me and I was told it is in the fine print which I never could find. So I probably will never buy from Bev Smith but will do my Service there as long as Tyler is still there. More

Kim did a great job in getting our car into the service and provide us an update of the status of our cars in reasonable time. and provide us an update of the status of our cars in reasonable time. More

Best experience I have ever had in a dealership. Our dealer Ken was very helpful and good at what he does. Helped us in every way so we could get our Highlander Our dealer Ken was very helpful and good at what he does. Helped us in every way so we could get our Highlander More

I brought my prius in because of a brake diagnoses waited three hours, then had to find the service advisor to get my car back. They gave me an estimate for $4276.00 for brakes and another $940.00 for unnece three hours, then had to find the service advisor to get my car back. They gave me an estimate for $4276.00 for brakes and another $940.00 for unnecessary repairs.i had the car repaired elsewhere for $1800.00, and they used Toyota parts. FYI the repair department marks up the parts department prices about 40%. I'll NEVER go there again. More

Kim was my service writer and she was excellent as usual. xxxx xxxx xxxx xxxx !!! xxxx xxxx xxxx xxxx !!! More

Horrible service, sales folks lie, buying experience was like a Walmart employee lunch room. Tint was screwed up, tech stained my seat with glue. Trade-n was reduced $4k after deal was agreed. APR raised like a Walmart employee lunch room. Tint was screwed up, tech stained my seat with glue. Trade-n was reduced $4k after deal was agreed. APR raised from 4.99 to 5.49 at the end in finance guys office. Now the July 19 first payment they want n June. No help from anyone . GO TO WALLACE, save yourself. More

Bev Smith does not stand behind their body work. I have rust where they repaired it. They are trying to get out of fixing it. I have pictures and receipt. I am a women and a senior citizen. I truly I have rust where they repaired it. They are trying to get out of fixing it. I have pictures and receipt. I am a women and a senior citizen. I truly believe they are trying to take advantage of me because they feel they can. Beware seniors and women. They will try to get over on you. The body manager promised me a call back Tuesday from last Thursday when I took it in. Guess what, haven’t heard a word. I have the pictures to proof this. I am getting ready to purchase a new vehicle. My last 4 vehicles were 4 runners. Needless to say it will not be a Toyota. I will never spend another penny at Toyota. They do not care about me as a customer. I’m not important. I’m just an old woman. That’s sad. 😞 More

Took my car in for service. Waited outside for 3 hours and never seen my car go by. Finally I see them pull it up and park it. Nothing wrong they say. I wish I could post a vide Waited outside for 3 hours and never seen my car go by. Finally I see them pull it up and park it. Nothing wrong they say. I wish I could post a video on how loud my car whines. You can only go forward if you floor the gas pedal, going on the hwy at 70 the rpms jump up and all the way down, the transmission whines so loud. I asked for the mechanic to go for a ride with me, he declines. Call 800 toyota they contact bev smith toyota and they reach back out to me with an apology and that someone will do a ride along with me if I come back. I decided o.k. went back and this gentleman (not a mechanic) rode along with me and said after 20 years at Toyota he's never heard that noise. No code no problems. OK. Each day it is getting louder and won't let me go forward inless the pedal is all the way too the floor. Well, guess what. They better hire better mechanics because I need a new transmission. For two weeks I've been driving an unsafe car because no one there knows anything about cars. I will never ever use bev smith for sales or service. I had to break down at 4 am on my way to North Florida to see my dad. A trip I could not make in my new car because your mechanics couldn't figure out what's wrong with my car because there wasn't a Dummy light on. No dummy light no repair. Dummy light=Dummy Mechanics. And who sends a non mechanic along for a mechanical road test. They were trying to just get rid of me. Stay away from this unprofessional place. Bev Smith= Nothing but xx More

I would like to express my sincere gratitude to Luis Mercedes for his outstanding dedication and professionalism. His constant effort to go above and beyond to ensure that every customer feels unique an Mercedes for his outstanding dedication and professionalism. His constant effort to go above and beyond to ensure that every customer feels unique and valued is truly admirable. Luis's commitment to service quality is exemplary. I pray that God grants him a long life so he can continue achieving success in the automotive industry. More