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Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.5
125 Reviews
Call Service Center (815) 524-0642

125 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

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November 29, 2024

Great and thorough service! I love this lockport location!! 5 stars!!! I will go back again More

by Kayleecirmech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know, my office girl brought my truck in!
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team is dedicated to providing thorough service, and we look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 29, 2024

Thank you Dean for the help with our warranty company. Beautiful new dealership and great service folks. Will bring all our Chrysler and Jeep vehicles there for service needs. More

by jcnic95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport, and we appreciate your compliments on our new dealership. We're looking forward to continuing to serve you and your Chrysler and Jeep vehicles in the future. See you next time! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 29, 2024

Courteous and attentive service reps. Huver and Amy are very professional, helpful, and knowledgeable. It was kind of them to have my Jeep washed, also. More

by Lura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Huver and Amy
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you, Lura, for your wonderful review! We appreciate your kind words about Huver and Amy, and we're glad to hear that you found their service to be professional and helpful. It's great that they took the extra step to have your Jeep washed! We look forward to seeing you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 28, 2024

Got worked up for nothing, as service rep. was not informed all that was done. When I questioned was told I don't know? But all I was questioning was done. So all well in the end. Just not More

by AMCman1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep.
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We appreciate your feedback regarding communication. It's important to us that our customers feel informed and supported throughout their service. If you have further questions or need assistance, please don't hesitate to reach out to us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 27, 2024

Just got my 2016 ram 1500 back with a new transmission after 205,000 miles. More than pleased with the work and customer service. I pass 2 CDJR dealerships to go to bettenhausen now. Excellent customer se More

by Beaushepley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gabrielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your positive feedback! We're thrilled to hear that you're pleased with the work done on your 2016 Ram 1500 and that our customer service met your expectations. Your choice to pass by other dealerships to come to Bettenhausen Chrysler Dodge Jeep RAM of Lockport truly means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 26, 2024

Thanks for getting me in for emergency service,nice place!Thanks again Nicki Thank you! More

by rjscanlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicky
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much! We're thrilled to hear you had a positive experience with our emergency service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team is always here to help, and we appreciate your kind words. We look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 26, 2024

I’ll never take my car there again. Catalytic converter recall. After I picked up my jeep, driving home smoke poured out from under the hood. I called the dealership 2:40pm and finally More

by glenjohnsemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department, Daimon
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Dec 02, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We understand your concerns regarding the catalytic converter recall and the smoke from your Jeep. It's important to us that our customers feel safe and informed about their vehicles. While we're glad to hear the issue resolved itself, we appreciate your feedback about the communication delay and the missed car wash. Please reach out to us directly at Bettenhausen Chrysler Dodge Jeep RAM of Lockport if you'd like to discuss this further. Your experience is important to us, and we aim to ensure better service in the future. Sincerely, The Team at Bettenhausen CDJR of Lockport

November 24, 2024

Fast and Friendly service. Service department listent to my dilemma and search for the issue. They found the issues and had it fixed very fast More

by boilerman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Nov 26, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're thrilled to hear that you experienced fast and friendly service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our service department is always dedicated to listening to our customers' concerns and resolving issues promptly. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 22, 2024

Great service and very friendly staff. Amy is very nice and helpful. Very stress free for me. More

by Lura
Recommend Dealer
Yes
Employees Worked With
Amy
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Nov 25, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Amy and the team always strive to provide friendly and helpful service, making the process as stress-free as possible. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

November 22, 2024

Crystal was very informative and pleasant to us. We like the Lockport location, it was very nice to have a closer location. More

by tapella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Nov 25, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that Crystal provided you with informative and pleasant service. It's great to know that you appreciate our Lockport location as your closer option. We look forward to welcoming you back to Bettenhausen Chrysler Dodge Jeep RAM of Lockport in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

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