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Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Lockport, IL

4.5
168 Reviews
Call Service Center (815) 524-0642

168 Reviews of Bettenhausen Chrysler Dodge Jeep Ram - Service Center

Sort by
October 22, 2024

Quick, easy, affordable. Kyle kept me up to date and made sure I understood what was being done. Great experience. More

by JVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in Service
Report | Print
Oct 24, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a quick and easy experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's great to know that Kyle was able to keep you informed and ensure you understood everything. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 22, 2024

It was a great experience. Everyone was friendly and professional. The work was done quickly and the cost was very reasonable. There was even a free shuttle service to get me t More

by svieta.a.perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan and Cameron in Service
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Oct 24, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Our team prides itself on being friendly and professional, and we're glad you appreciated the quick service and reasonable costs. It’s great to know that our shuttle service made your visit more convenient. We look forward to welcoming you back in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 21, 2024

Everyone was professional and willing to help with what ever needed to be done. Thank you More

by 84z28man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean siensa
Report | Print
Oct 23, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you experienced professionalism and support from our team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We truly appreciate your feedback and look forward to assisting you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 20, 2024

great, fast very clean great waiting room great service. would highly recommend to all my friends. More

by kpotts1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Oct 22, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We take pride in providing fast and clean service, and we're glad you enjoyed our waiting room. Your recommendation means a lot to us! We look forward to serving you and your friends in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 20, 2024

Still don’t know what they doing there the workers they charge my wife for a oil change on top of the oil change package she just got too how u do that More

by mobdog21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
Report | Print
Oct 22, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We understand your concerns regarding the oil change experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's important to us that our customers feel informed and satisfied with our services. If you could please reach out to us directly, we would be happy to look into this matter further and clarify any billing issues. Your satisfaction is our priority. Sincerely, The Team at Bettenhausen CDJR of Lockport

October 19, 2024

This is the third time I’ve had a bad experience here. They do not return calls. They tell you is going to take 45 minutes and then it takes three hours. the first time while waiting for my car to be repa More

by loriwillmer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in service
Report | Print
Oct 22, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us. We understand that you've had multiple issues at Bettenhausen Chrysler Dodge Jeep RAM of Lockport, including delays in service and miscommunication regarding pricing. Your feedback is invaluable, and we take these matters seriously. Please consider reaching out to us directly, so we can address your concerns and work towards a solution. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, The Team at Bettenhausen CDJR of Lockport

October 18, 2024

I have dealt with Bettenhausen for around 15 years, and have excellent service in all areas through that period. More

by mdennisdempsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Oct 21, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words and for being a loyal customer for 15 years! We truly appreciate your trust in Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We're committed to providing excellent service and are thrilled to hear about your positive experiences. We look forward to serving you for many more years to come! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 18, 2024

By far the best dealership I've had an experience with. I'm proud to be driving around a vehicle from this dealer.. thank you! Big Al in sales in Manny and service... A++ More

by DH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mchugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Durvesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Pattenaude
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Leon Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bettenhausen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny in service...A++
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Oct 21, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with us at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It’s fantastic to know you're proud to be driving a vehicle from our dealership. We appreciate your shout-out to Big Al and Manny for their excellent service. We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 17, 2024

Service associates very pleasant and helpful to work with; happy with service received at this visit. More

by karen.schulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Robson
Report | Print
Oct 18, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service associates at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 17, 2024

It was easy to communicate with advisors. I liked that when I walked into the service department they immediately asked if I needed help with anything. More

by Ds26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey in the Service Department
Report | Print
Oct 18, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your review! We’re thrilled to hear that you found it easy to communicate with our advisors and that our service department was quick to assist you. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive to provide exceptional service to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

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