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Bettenhausen Chrysler Dodge Jeep Ram

Lockport, IL

Overview
Employees
Reviews
Vehicles
4.7
359 Reviews
As a family-owned dealership for more than 60 years, Bettenhausen CDJR of Tinley Park is committed to providing the best sales and service experience anywhere. From the moment you walk through our doors, you will notice that we are not your typical dealership.Since 1992 we have been Chicagoland’s only “One Price” Dealer. This decision fueled our growth and our ability to deliver a level of service that most people had never experienced. Then in the fall of 2015 we completed our largest renovation yet, which updated our showroom, offices, and service department all to better serve you, our valued customer. From our new more spacious showroom to our twelve additional service bays, we have the most customer-friendly dealership around. One thing that hasn’t changed, however, is our commitment to complete customer satisfaction. With our One Price, No Hassle sales approach, we have made the car buying experience more enjoyable for you, along with the dedication of an entire staff of people. Our family values, honesty, and fair business practices helped make us what we are today and will be a part of the Bettenhausen family for generations to come. We will always look for new ways to better serve our customers. That’s our promise to you. We invite you to stop in today and experience the difference. Sit in the rugged Jeep Wrangler cabin or bring the family down to see if the Pacifica should be your next minivan. We know you’ll agree that Bettenhausen CDJR is simply the best dealership in Chicagoland! Welcome, Michael & Troy Bettenhausen
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16471 W 159th St

Lockport, IL

60441

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Showing 359 reviews

October 12, 2024

Dealership forgot to put bolts that hold the skid plate on.....tried to deny fault More

by davidmotes2388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Pattenaude
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We understand your concerns regarding the skid plate and the oversight with the bolts. At Bettenhausen Chrysler Dodge Jeep RAM of Lockport, we strive to maintain high standards and appreciate your feedback. Please feel free to reach out to us directly so we can address your situation and work towards a resolution. Your satisfaction is important to us. Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

Parts department manager, Mike did an excellent job with my tire and alignment proposal. Disappointed with the service department. Waiting for a 2 1/2 hr service estimate for tire installation and alignment More

by cizmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Heim
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We're glad to hear that Mike from our parts department provided excellent service with your tire and alignment proposal. However, we understand your disappointment with the service department and the extended wait time for your estimate. We also appreciate your feedback about the details regarding your vehicle's return. Your insights are valuable to us, and we'll use them to improve our processes. If you have any further concerns or suggestions, please feel free to reach out to us directly. We look forward to serving you better in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

All employees were very welcoming and attentive to my needs. I walked in to just look and drove out with a new car. More

by Razor Chicago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Silva
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport made you feel welcomed and attentive to your needs. It’s great to know that you left with a new car! We look forward to assisting you again in the future and hope you enjoy your new ride! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

The whole process from meeting all to test drive to purchase of vehicle was very pleasant and I was very happy More

by Tejnacs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Leon Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport, from the initial meeting to the test drive and purchase, was so pleasant. Your happiness is our top priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

Great Great Great Great Great Great this the 4th survey everything was great thank you More

by rock64john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdul Durvesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Pattenaude
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Leon Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gabrielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Kwak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie Keegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Gacek
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful feedback! We're thrilled to hear that everything was great during your experience at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We truly appreciate your support and look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 12, 2024

Jamie was extremely helpful and patient with us during our visits. She was very knowledgeable about the different packages on the Wagoneers/Grand Wagoneers and was more than willing to answer al of our q More

by Dorothy Retzke
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Kwak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Dorothy! We’re thrilled to hear that Jamie provided you with exceptional service during your visits to Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Her knowledge about the Wagoneers and Grand Wagoneers, along with her willingness to assist, truly makes a difference. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

They fixed my Ram truck very quickly! ! I would go back there again. The service advisor was helpful! More

by giovanna18th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your great feedback! We're thrilled to hear that we could quickly get your Ram truck fixed and that our service advisor was helpful. We genuinely appreciate your support and look forward to seeing you again at Bettenhausen Chrysler Dodge Jeep RAM of Lockport! Safe travels! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

Manny was AWESOME! Efficient and outstanding customer service. He went above and beyond. The entire experience was effortless from start to finish. He truly takes pr More

by ajkorbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We greatly appreciate your kind words about Manny and are thrilled to hear that he provided you with such efficient and outstanding service at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. We strive to make every experience seamless for our customers, and it’s great to know we succeeded. We look forward to seeing you again! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

The Service Dept is excellent. Always honest about what needs to be done with the vehicle. More

by dmcquaid1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our Service Department at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. Honesty and integrity are essential to us, and we appreciate your recognition of our team's efforts. We look forward to serving you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

October 10, 2024

Great fast service. Great service adviser. Very nice shop. Thanks for the help on our warranty job. More

by rock64john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan "Big Al" Caruthers II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Bettenhausen Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team at Bettenhausen Chrysler Dodge Jeep RAM of Lockport. It's always our goal to provide fast and helpful service, especially with warranty jobs. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Bettenhausen CDJR of Lockport

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