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Betten Baker Cadillac - Service Center

Muskegon, MI

4.2
90 Reviews
Call Service Center (231) 903-4528

90 Reviews of Betten Baker Cadillac - Service Center

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June 13, 2025

They are friendly, professional and very helpful! I recommend my family and friends to go there! More

by annawinters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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Jun 14, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review, Anna! I appreciate your kind words about our friendly and professional team at Betten Cadillac. It's great to hear that you recommend us to your family and friends. We look forward to welcoming you back soon! Sincerely, Maria Secord msecord@bettengm.com 231-759-5793

June 12, 2025

Betten always takes good care of me and my family vehicle. Thanks Betten I truly appreciate all that you do More

by lesia.jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gianetti
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Jun 12, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your kind words, Lesia! We truly appreciate your trust in Betten Cadillac to take care of you and your family's vehicle. It's our pleasure to ensure you have a great experience. We look forward to serving you again soon! Sincerely, Rob Morris | Service Director

June 12, 2025

Only had bad bad experiences with this company. More on your service department. Only company that doesn't do diagnostic on there car's. As a technician my self, this company should be ashamed on More

by Ed_rx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding our service department's diagnostic processes. At Betten Cadillac, we strive to provide high-quality service to all our customers, and we value the input of those who have technical expertise like yourself. I would like to invite you to reach out to us directly so we can discuss your experience in more detail. Your satisfaction is important to us, and we are committed to improving our services. Thank you for your time, and we hope to hear from you soon. Sincerely, Rob Morris | Service Director

June 12, 2025

Best people in the industry. ..Service Dept. operates better than most because of the people...Watch Muskegon Go More

by RMORRIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Parmelee
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Jun 12, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for the wonderful review! We're thrilled to hear that you've had a great experience with our Service Department at Betten Cadillac. Our team works hard to provide exceptional service, and your kind words truly mean a lot to us. We appreciate your support and loyalty! We look forward to seeing you again soon. Sincerely, Rob Morris | Service Director

June 12, 2025

Last visit recommended $1500 repair that was not needed. Told service rep and no interest More

by MNOWAK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Pike
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for sharing your experience with us. I understand your concerns about the suggested repair and appreciate your feedback. At Betten Cadillac, we strive to provide clear and honest communication regarding all service recommendations. If you're open to it, please reach out to us directly to discuss this further. Your satisfaction is important to us, and we want to ensure that we address any issues you may have. Sincerely, Rob Morris | Service Director

June 12, 2025

Described service engine situation and scheduled other routine services. The vehicle was ready by mid-afternoon. Martin arranged for a driver to get me to my destination and return to the dealership. Car More

by neil24
Recommend Dealer
Yes
Employees Worked With
Martin García
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Jun 12, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Betten Cadillac. It's fantastic that Martin was able to assist you with the service engine situation and arrange a driver for your convenience. We always aim to provide efficient and timely service, and we're glad we could meet your needs. We look forward to seeing you again for your future service needs! Sincerely, Rob Morris | Service Director

June 12, 2025

Tire balance Steve is very nice and always extremely helpful. He is the reason we have all our service done at Betten More

by Dano-mac
Recommend Dealer
Yes
Employees Worked With
Steve Barnes
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Jun 12, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your wonderful review! We're thrilled to hear that Steve has provided you with excellent service and that you choose Betten Cadillac for all your service needs. We truly appreciate your support and look forward to seeing you again soon! Sincerely, Rob Morris | Service Director

June 10, 2025

They picked up our car and replaced the battery and we had it back the next day! Thank you for the quick service!! More

by Sue Grevel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service
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Jun 11, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you so much for your wonderful feedback, Sue! I am glad to hear that you had a quick and efficient experience with Betten Cadillac. It's our pleasure to provide timely service like replacing your battery. We look forward to serving you again in the future! Sincerely, Rob Morris | Service Director

June 09, 2025

Jeff and Jonovan were great to work with! They helped me find the vehicle I was looking for and answered all of my questions. More

by SARA_KROHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Jonovan
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Jun 09, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you! We appreciate your kind words and are thrilled to hear that Jeff and Jonovan provided you with excellent service at Betten Cadillac. We’re always here to help with any questions you may have. We look forward to seeing you again soon! Sincerely, Pete Adkins | padkins@bettengm.com

June 09, 2025

Good service. I appreciate the communication and feedback. Thank you for your time today. Have a good day. More

by Ashlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Secord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Betten Chevrolet GMC Buick of Muskegon responded

Thank you for your kind words, Ashlee! I'm thrilled to hear that you appreciated the communication and service at Betten Cadillac. Your feedback means a lot to us, and we’re here to assist you anytime. We look forward to seeing you again soon. Have a great day! Sincerely, Rob Morris | Service Director

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